L&D) Administrator

Kier Group plc.; Warmonds Hill; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Kier Group plc is seeking a Learning & Development Administrator to join the HR Shared Services team in Rushden. Hybrid working is available, with 1-2 days in the office weekly, supporting the learning management system with a high level of service.

You will coordinate training, manage queries, and collaborate across Kier to promote effective development programs, aiming for timely, accurate administration and positive learner experiences.

Qualifications

• Experience using learning management systems and digital tools.
• Strong organisational and planning skills with ability to prioritise workload and meet tight deadlines.
• Excellent attention to detail and high standards of customer service.
• Clear communication and ability to build relationships across the organisation.

Responsibilities

• Manage user queries and support colleagues with the learning management system.
• Book and coordinate training courses and leadership programmes with providers.
• Build strong relationships within the team and across the business to maximise performance.
• Administer the psychometric testing process and manage PO and invoicing processes.
• Ensure service level agreements are met with right-first-time customer service.

Skills

LMS administration

Training coordination

Customer service

Excel

Tools

Excel

Teams

Job description

We're looking for a Learning & Development (L&D) Administrator to join our HR Shared Services team based in Rushden., Location: Rushden - Hybrid working available with 1-2 days per week required in the officeHours: 37.5 hours per week between 8am and 5.30pm Mon-Thurs and 8am and 5pm Fri - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Learning & Development Administrator, you'll be the first point of contact for employees and Local L&D representatives across Kier in relation to our learning management system. Working within the AskHR L&D Admin Team, you'll provide a high-quality administration service to the business, ensuring excellent customer service while meeting agreed service level deadlines. This is a fantastic opportunity to support our commitment to creating a workplace where everyone is empowered to achieve their career goals.

What will you be responsible for?

As a Learning & Development (L&D) Administrator, you'll be working within the AskHR L&D Admin Team, supporting them in delivering excellent learning and development administration services across Kier. Your day to day will include:

• Managing user queries and supporting colleagues with our learning management system
• Booking and coordinating training courses and leadership programmes with internal and external providers
• Building strong relationships within the team and across the business to maximise performance
• Administering the psychometric testing process and managing the purchase order and invoicing process
• Ensuring service level agreements are met with a focus on right-first-time customer service

You have experience using learning management systems and are confident with digital tools to improve efficiency

• You possess strong organisational and planning skills with the ability to prioritise workload and meet tight deadlines
• You have excellent attention to detail and high standards of customer service
• You can communicate clearly and build strong relationships at all levels across the organisation
• You're comfortable using Microsoft Office products, particularly Excel and Teams