L&D Administrator - 12 Month FTC

Kier Group; Rushden; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Benefits package

Job summary

Kier Group is seeking a Learning & Development Administrator to join the HR Shared Services team in Rushden. The role supports the learning management system, coordinates training, and maintains strong stakeholder relationships in a hybrid working setup.

You will manage queries, administer training programs, handle orders and invoicing, and ensure service levels are met with high customer service standards. A friendly team environment and opportunities for growth are offered.

Qualifications

• Experience using learning management systems and digital tools to improve efficiency.
• Strong organisational and planning skills with the ability to prioritise workload and meet tight deadlines.
• Excellent attention to detail and high standards of customer service.
• Clear communication and ability to build relationships at all levels across the organisation.

Responsibilities

• Manage user queries and support colleagues with the learning management system.
• Book and coordinate training courses and leadership programmes with internal/external providers.
• Build strong relationships within the team and across the business to maximise performance.
• Administer psychometric testing and manage purchase orders and invoicing process.
• Ensure service level agreements are met with right-first-time customer service focus.

Skills

LMS experience

Organisational skills

Customer service

MS Office

Tools

Learning Management System

Excel

Teams

Job description

We're looking for a Learning & Development (L&D) Administrator to join our HR Shared Services team based in Rushden.

Location: Rushden - Hybrid working available with 1-2 days per week required in the office
Hours: 37.5 hours per week between 8am and 5.30pm Mon-Thurs and 8am and 5pm Fri - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Learning & Development Administrator, you'll be the first point of contact for employees and Local L&D representatives across Kier in relation to our learning management system. Working within the AskHR L&D Admin Team, you'll provide a high-quality administration service to the business, ensuring excellent customer service while meeting agreed service level deadlines. This is a fantastic opportunity to support our commitment to creating a workplace where everyone is empowered to achieve their career goals.

What will you be responsible for?

As a Learning & Development (L&D) Administrator, you'll be working within the AskHR L&D Admin Team, supporting them in delivering excellent learning and development administration services across Kier. Your day to day will include:

• Managing user queries and supporting colleagues with our learning management system
• Booking and coordinating training courses and leadership programmes with internal and external providers
• Building strong relationships within the team and across the business to maximise performance
• Administering the psychometric testing process and managing the purchase order and invoicing process
• Ensuring service level agreements are met with a focus on right-first-time customer service

What are we looking for?

This role of Learning & Development (L&D) Administrator is great for you if:

• You have experience using learning management systems and are confident with digital tools to improve efficiency
• You possess strong organisational and planning skills with the ability to prioritise workload and meet tight deadlines
• You have excellent attention to detail and high standards of customer service
• You can communicate clearly and build strong relationships at all levels across the organisation
• You're comfortable using Microsoft Office products, particularly Excel and Teams

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, we can have a chat.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.