Senior Learning & Development Administrator

LGBT Jobs; Oldham; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

LGBT Jobs in Oldham is seeking a Senior Learning & Development Administrator for a 12-month fixed-term contract, 35 hours per week, hybrid working. You will be the first point of contact for L&D enquiries, ensuring high-quality customer service across colleagues, managers, and external training providers.

You will manage training bookings and learner records in Oracle, assist with virtual training delivery, and support access to development opportunities for staff across the business.

Qualifications

• Experience in a customer service environment.
• Broad range of administrative experience.
• Ability to prioritise tasks and meet deadlines.
• Excellent attention to detail and the ability to maintain accurate records.
• Good oral and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsabilités

• Manage training bookings and learner records.
• Support delivery of learning activities.
• Assist colleagues with accessing training in a virtual environment.
• Resolve enquiries and maintain effective communication with stakeholders.
• Use Oracle to track and report training data.

Connaissances

Customer service

Attention to detail

Communication skills

Outils

Oracle

Microsoft Office

Description du poste

Job Type: Full-time, Fixed Term

Highlighted points for this job

We have a new opportunity for aSenior Learning & Development Administrator to join our team in Oldham.

This is a 12-month fixed-term contract, working 35 hours per week from Monday to Thursday, on a hybrid working basis.

The Learning & Development team supports colleagues across the business by providing access to training and development opportunities that help them succeed and grow. As a Senior Learning & Development Administrator, you will be the first point of contact for L&D enquiries, delivering excellent customer service to colleagues, managers and external training providers.

In this role, you will use systems including Oracle, to manage training bookings, maintain learner records and support the delivery of learning activities. You will also help colleagues access training in a virtual environment, resolve queries and adapt your communication style to effectively support people from all areas and levels of the business.

What we are looking for

We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced administrator, but you will also enjoy helping others, be comfortable working with systems and data, and be able to adapt your approach to meet the needs of a diverse range of colleagues and stakeholders. You will also be able to demonstrate:

Experience of working within a customer service environment.

A broad range of administrative experience.

The ability to prioritise tasks and work effectively to deadlines.

Excellent attention to detail and the ability to maintain accurate records and reports.

Good oral and written communication skills.

Good working knowledge of Microsoft Office including Word, Excel and PowerPoint.