Senior Learning & Development Administrator

The Guinness Partnership; Manchester; Hybrid; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

The Guinness Partnership is seeking a Senior Learning & Development Administrator to join our team in Oldham on a 12-month fixed-term contract. The role is 35 hours per week, Monday to Thursday, with hybrid working.

You will act as the first point of contact for L&D enquiries, delivering excellent customer service to colleagues and external training providers. You will manage training bookings and learner records using Oracle, assist with virtual training delivery, and resolve queries while

Qualifikationen

• Experience in a customer service environment.
• Broad range of administrative experience.
• Ability to prioritise tasks and meet deadlines.
• Excellent attention to detail and maintaining accurate records and reports.
• Good oral and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Aufgaben

• Manage training bookings using Oracle or similar systems.
• Maintain learner records and training activity data.
• Support delivery of learning activities and logistics.
• Help colleagues access training in a virtual environment.
• Resolve queries and adapt communication style for diverse stakeholders.

Kenntnisse

Customer focus

Administrative experience

Time management

Attention to detail

Communication skills

Tools

Word

Excel

PowerPoint

Jobbeschreibung

JOB DESCRIPTION

We have a new opportunity for a Senior Learning & Development Administrator to join our team in Oldham.

This is a 12-month fixed-term contract, working 35 hours per week from Monday to Thursday, on a hybrid working basis.

The Learning & Development team supports colleagues across the business by providing access to training and development opportunities that help them succeed and grow. As a Senior Learning & Development Administrator, you will be the first point of contact for L&D enquiries, delivering excellent customer service to colleagues, managers and external training providers.

In this role, you will use systems including Oracle, to manage training bookings, maintain learner records and support the delivery of learning activities. You will also help colleagues access training in a virtual environment, resolve queries and adapt your communication style to effectively support people from all areas and levels of the business.

What we are looking for

We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced administrator, but you will also enjoy helping others, be comfortable working with systems and data, and be able to adapt your approach to meet the needs of a diverse range of colleagues and stakeholders. You will also be able to demonstrate:

• Experience of working within a customer service environment.
• A broad range of administrative experience.
• The ability to prioritise tasks and work effectively to deadlines.
• Excellent attention to detail and the ability to maintain accurate records and reports.
• Good oral and written communication skills.
• Good working knowledge of Microsoft Office including Word, Excel and PowerPoint.

Interviews will take place on MS Teams.