Kitchen Planner

IKEA; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

IKEA discount

Life assurance

Pension contributions

Interest-free loans

Free healthy meals

Additional paid leave

Job summary

IKEA Birmingham is seeking a Kitchen Planner to help customers design and purchase tailored kitchen solutions by understanding their needs, creating kitchen plans, providing quotations, and guiding them through the sales process.

We offer full training, a 39-hour week, day shifts with occasional late finishes, and weekends off on a rolling rota. Salaries start at £27,540 with a strong benefits package including discount, pension, life assurance, meals, and paid leave.

Qualifications

• Experience in kitchen planning is advantageous, though full training will be provided.
• Strong customer service and commercial experience with rapport-building and needs-based solutions.
• Confidence to take initiative, adapt to change and communicate solutions to customers.
• Strong computer literacy to use software systems and sales reporting tools.

Responsibilities

• Engage with customers to identify needs and advise on best home solutions.
• Ensure areas are clean, well-presented and easy to shop to maximise sales.
• Kitchen planning and designing for up to 2 hours, plus 30–60 minutes for quotations.
• Respond to customer emails and secure payments in-store and remotely.

Skills

Customer service

Sales

Kitchen planning

Communication

Problem solving

Computer literacy

Tools

Sales reporting tools

Software systems

Job description

IKEA Birmingham are looking to welcome Kitchen sales specialist's to the team.

A Kitchen Planner at IKEA helps customers design and purchase tailored kitchen solutions by understanding their needs, creating kitchen plans, providing quotations, and guiding them through the sales process.

WHAT WE OFFER

• The Start Date of employment will be: 21st November
• The starting salary for this role is £27,540 per annum, based on competence and experience.
• 39 Hours working over 5 days over 7, working day shifts and up to 2 lates per week with alternate weekends off.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100's on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks
• Given Day (Additional days' paid leave to take at any point during the year, when it's important for you)

…as well so much more! Full Benefit List https://www.ikea.com/ie/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

• Experience in kitchen planning is advantageous, although not required as full training will be provided.
• Strong customer service and commercial experience, with the confidence to build rapport, communicate effectively with customers, understand their needs, and provide tailored solutions that enhance their everyday life at home.
• Confidence to take personal initiatives and be open to change, with the ability to both find solutions to complex problems and be able to communicate to the customer.
• Strong computer literacy with the ability to use software systems and sales reporting tools to track performance and support business decision-making.

WHAT YOU'LL BE DOING ON THE DAY TO DAY

• You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings.
• Support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop.
• Kitchen Planning & Designing for up to 2 hours with an additional 30-60 minutes to provide accurate plans, worktop and installation quotations for the customer.
• Support with responding to the customer emails, securing payments both in store and remotely.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many