Home Kitchen Planner

IKEA; Swalwell; On-site; GBP 17,000 - 29,000; Part time

Job summary

IKEA mobile showroom designer role in Swalwell involves visiting customers in their homes to understand their space and lifestyle, and to present tailored kitchen design ideas with inspirational guidance. You will manage appointments, bookings, and payments, while keeping up-to-date on IKEA services and product updates.

The position emphasizes relationship-building, independent scheduling, and accurate on-site measurements, with opportunities to contribute to sales KPIs and customer satisfaction.

Qualifications

• Full driving license for 2+ years.
• Confident in building relationships with customers and recommending products that meet their needs.
• Self-motivated and organised, able to manage own appointment schedule and workload.
• Confident taking accurate measurements; experience with Microsoft Office and planning tools.

Responsibilities

• Meet customers in their homes to understand needs and offer inspiration for personalised solutions.
• Deliver a seamless customer experience from initial booking to payment and follow-up.
• Work with the Bedrooms Shopkeeper to stay informed about IKEA services and product updates.
• Support the Bedrooms department when not planning in homes.
• Collaborate with sales goals and KPIs to drive customer and business success.

Skills

Relationship building

Customer service

Appointment scheduling

Independent worker

Organised

Education

No formal degree required

Tools

Microsoft Office

Planning tools

Job description

At IKEA, we're committed to making our products and services accessible to everyone. As a Mobile Kitchen Designer, you'll bring the inspiration, expertise, and personalised service of the IKEA showroom directly into customers' homes. If you enjoy building relationships, understanding individual needs, and helping customers create their dream rooms we'd love to welcome you to our team!

WHAT WE OFFER

• Start date of employment: 7th November 2026
• The starting salary for this role is £17,000, based on skills and experience.
• Part Time: 24 hours per week including evenings and weekends.
• OR
• £28,500
• Full Time: 39 hours per week including evenings and alternative weekends.

WHAT YOU'LL NEED TO HAVE

• Have held a full driving license for 2+ years.
• Confident in building relationships with customers and recommending products that meet their needs.
• You are a self-motivated and organised individual who enjoys working independently and takes ownership of managing your own appointment schedule and workload.
• Confident in taking accurate measurements and experienced in using a range of computer systems, including Microsoft Office and planning tools.
• Passionate about home furnishings, with an interest in understanding customer buying behaviours to provide tailored solutions.

WHAT YOU'LL BE DOING DAY TO DAY

• Meeting customers in their homes to gain a deeper understanding of their needs, offering inspiration and guidance to create personalised solutions for their space and lifestyle.
• Responsible for delivering a seamless customer experience from booking the initial appointment and planning solutions through to payment, while also following up with customers after their home visit.
• Working alongside the Bedrooms Shopkeeper, you will stay informed about IKEA services and product updates to help customers find the right solutions.
• When not planning in customers' homes, there will be an expectation for you to support the Bedrooms department when needed.
• Working closely with sales goals and key performance indicators (KPIs), helping drive success for both customers and the business.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:

• Medical questionnaire
• Criminal History
• Driving Records

We understand not everyone will be successful, but we promise to keep you informed either way.