Kitchen Design & Sales Specialist

IKEA; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

IKEA discount

Life assurance

Pension contributions

Interest-free loans

Free healthy meals

Additional paid leave

Job summary

IKEA Birmingham is seeking a Kitchen Planner to help customers design and purchase tailored kitchen solutions by understanding their needs, creating kitchen plans, providing quotations, and guiding them through the sales process.

We offer full training, a 39-hour week, day shifts with occasional late finishes, and weekends off on a rolling rota. Salaries start at £27,540 with a strong benefits package including discount, pension, life assurance, meals, and paid leave.

Qualifications

• Experience in kitchen planning is advantageous, though full training will be provided.
• Strong customer service and commercial experience with rapport-building and needs-based solutions.
• Confidence to take initiative, adapt to change and communicate solutions to customers.
• Strong computer literacy to use software systems and sales reporting tools.

Responsibilities

• Engage with customers to identify needs and advise on best home solutions.
• Ensure areas are clean, well-presented and easy to shop to maximise sales.
• Kitchen planning and designing for up to 2 hours, plus 30–60 minutes for quotations.
• Respond to customer emails and secure payments in-store and remotely.

Skills

Customer service

Sales

Kitchen planning

Communication

Problem solving

Computer literacy

Tools

Sales reporting tools

Software systems

Job description

IKEA Birmingham is seeking a Kitchen Planner to help customers design and purchase tailored kitchen solutions by understanding their needs, creating kitchen plans, providing quotations, and guiding them through the sales process.

We offer full training, a 39-hour week, day shifts with occasional late finishes, and weekends off on a rolling rota. Salaries start at £27,540 with a strong benefits package including discount, pension, life assurance, meals, and paid leave.