Kitchen Instore Planner

IKEA; Newcastle upon Tyne; On-site; GBP 25,290 - 30,910; Full time

Job summary

A leading home furnishing retailer in Newcastle upon Tyne is seeking a Kitchen Instore Planner to enhance the customer experience in kitchen planning. You will engage warmly with customers, offering innovative solutions and managing all aspects of their journeys from initial booking through payment. The ideal candidate enjoys working autonomously, has a flair for kitchen design trends, and is familiar with Microsoft Office. This full-time position offers a starting salary of £28,100 based on skills and experience.

Qualifications

• Ability to engage customers warmly and attentively.
• Experience in providing relevant solutions based on kitchen design trends.
• Strong organizational skills for managing appointments.

Responsibilities

• Responsible for the full customer experience from appointment to payment.
• Engage with customers to identify their needs and provide solutions.
• Stay up to date on IKEA Services and Product Range.

Skills

Listening to customer needs

Innovative solutions

Autonomy in managing appointments

Microsoft Office suite

Planning tools

Knowledge of kitchen design trends

Job description

Kitchen Instore Planner – IKEA Gateshead

IKEA Gateshead are looking for a Kitchen Instore Planner to join our team and help customers create the heart of their homes. We’re looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively.

What We Offer

• The start date of employment will be 1st of February.
• The starting salary for this role is £28,100 based on skills and experience.
• 39 hours working 5 days per week between 09:00am and 22:00pm including 2 weekends out of 4.
• We can discuss flexibility to match your life and our business needs during the interview.

What You’ll Need to Have

• You are someone who listens to the customer needs and offers innovative solutions to meet them.
• You enjoy working on your own initiative with the autonomy to manage your diary of appointments.
• You have experience working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
• You are enjoying following kitchens design trends and customer buying behaviours to provide relevant solutions to our customers.

What You’ll Be Doing Day To Day

• You will be responsible for the full customer experience from booking the first appointment, planning and through to payment being taken.
• You will engage with our customers in‑store, identifying their needs, inspiring and advising them on the best solutions for their life at home.
• You will keep yourself up to date on IKEA Services and Product Range to offer solutions and services that meet customer needs.
• You will bring the ambience, inspiration and quality of the IKEA showroom directly into customers’ homes.
• You will work closely with sales targets and other KPIs.

We Care for the People

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Recruitment Process Information

Let us know if you require any adjustments to be made during the interview process as soon as possible.

Please attach an updated CV and a cover letter with your application so we can get to know you better.

Shortlisted candidates will be invited by email to attend an assessment centre.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and I will be happy to help!

Job Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Retail