Keyholder

Hackett London; Crawley; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Part-time 24h/wk

Brand exposure

Inclusive workplace

Career growth opportunities

Job summary

Hackett London is seeking a reliable, customer-focused Keyholder for a part-time role in Crawley. You will support the store team, ensure smooth opening and closing, and uphold high standards across the shop floor.

This position offers 24 hours per week with opportunities to grow within a global fashion group committed to sustainability.

Qualifications

• Experience in retail or customer service in a fast-paced environment.
• Experience with store opening/closing is an advantage.
• Strong communication skills and a dependable approach.
• Ability to work flexible shifts, including weekends.

Responsibilities

• Open and close the store following procedures.
• Deliver outstanding customer service and represent the brand.
• Support daily store operations, including stock handling and replenishment.
• Assist in achieving sales targets and maintain an organized store.
• Follow health, safety, and loss prevention procedures.
• Support management and coordinate store activity when required.

Skills

Customer service

Communication

Flexibility

Weekend availability

Job description

We are looking for a reliable and customer-focused Keyholder to join Hackett on a part-time basis, working 24 hours per week. In this role, you will support the store team in delivering an exceptional shopping experience, maintaining high standards across the shop floor, and ensuring the smooth opening and closing of the store.

Key responsibilities

• Act as a trusted keyholder, supporting the opening and closing of the store in line with company procedures.
• Deliver outstanding customer service and represents the Hackett brand with confidence and professionalism.
• Support daily store operations, including stock handling, visual standards, and replenishment.
• Assist the store team in achieving sales targets and maintaining an organised, welcoming environment.
• Follow health, safety, and loss prevention procedures at all times.
• Provide support to the management team and step in to help coordinate store activity when required.

Role overview

We are looking for a reliable and customer-focused Keyholder to join Hackett on a part-time basis, working 24 hours per week. In this role, you will support the store team in delivering an exceptional shopping experience, maintaining high standards across the shop floor, and ensuring the smooth opening and closing of the store.

Required qualifications and experience

• Previous experience in retail, customer service, or a similar fast-paced environment.
• Experience with store opening and closing routines is an advantage.
• Strong communication skills and a proactive, dependable approach.
• Ability to work flexibly across shifts, including weekends and busy trading periods.

Desired skills and competencies

• A strong customer-first mindset.
• Attention to detail and a sense of responsibility.
• Team spirit, adaptability, and a positive attitude.
• Ability to remain calm and organised when working independently.
• Interest in fashion and in delivering a premium brand experience.

Benefits and perks

• Part-time position: 24 hours per week.
• The opportunity to work with internationally recognised fashion brands.
• A collaborative, inclusive workplace where development is valued.
• The chance to grow within a global fashion group committed to sustainability and innovation.

Company culture and values

At AWWG, our culture is built on passion, collaboration, ownership, innovation, inclusivity, and adaptability. We are proud to foster a workplace where talent and diversity are valued, and where every team member can contribute to our shared success.