Keyholder- Hackett London

Hackett London; Portsmouth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Career development

Premium brand

Global fashion group

Collaborative culture

Job summary

Hackett London at Gunwarf Keys in Portsmouth is seeking a Keyholder to deliver an exceptional customer experience while supporting daily store operations. You will act as a trusted ambassador for the brand, upholding standards in service, presentation and security.

The role combines hands-on selling with leadership duties, helping to open/close, guide the team, maintain visual merchandising and ensure loss prevention, policy compliance and high client satisfaction.

Qualifications

• Previous retail experience, ideally in premium or fashion retail.
• Experience in a keyholder, senior sales, or supervisory support role is an advantage.
• Confidence in handling store opening and closing procedures.
• Strong customer service and sales focus.
• Good understanding of retail operations and store standards.

Responsibilities

• Open and close the store in line with company procedures and security standards.
• Support the store management team with daily operations and ensure smooth running of the shop floor.
• Deliver outstanding customer service and build long-term relationships with clients.
• Drive sales by offering expert product advice, styling support, and personalised service.
• Maintain excellent visual merchandising and brand presentation standards.
• Support stock control, deliveries, replenishment, and inventory accuracy.
• Ensure compliance with company policies, health and safety, and cash handling procedures.
• Act as a role model for the team, setting a positive example in service, professionalism, and accountability.

Skills

Retail experience

Premium/fashion retail

Keyholder / supervisory

Customer service

Retail operations

Job description

Role overview

As a Keyholder for Hackett London at Gunwarf Keys, you will play a key role in delivering an exceptional customer experience while supporting the day-to-day operation of the store. You will act as a trusted representative of the brand, helping to maintain high standards across sales, service, visual presentation, and store security.

Key responsibilities

• Open and close the store in line with company procedures and security standards.
• Support the store management team with daily operations and ensure smooth running of the shop floor.
• Deliver outstanding customer service and build long-term relationships with clients.
• Drive sales by offering expert product advice, styling support, and personalised service.
• Maintain excellent visual merchandising and brand presentation standards.
• Support stock control, deliveries, replenishment, and inventory accuracy.
• Ensure compliance with company policies, health and safety, and cash handling procedures.
• Act as a role model for the team, setting a positive example in service, professionalism, and accountability.

Required qualifications and experience

• Previous retail experience, ideally in premium or fashion retail.
• Experience in a keyholder, senior sales, or supervisory support role is an advantage.
• Confidence in handling store opening and closing procedures.
• Strong customer service and sales focus.
• Good understanding of retail operations and store standards.

Desired skills and competencies

• Strong communication and interpersonal skills.
• Commercial awareness and a proactive approach to achieving targets.
• Reliability, responsibility, and attention to detail.
• Ability to work effectively both independently and as part of a team.
• A passion for fashion, premium brands, and delivering a high-quality client experience.
• Flexible and adaptable approach to working in a fast-paced retail environment.

Benefits and perks

• Opportunity to grow within an international fashion group.
• Be part of a premium brand with strong heritage and global recognition.
• Access to a collaborative and values-led working environment.
• Career development opportunities within AWWG.

Company culture and values

At AWWG, we are driven by passion, collaboration, ownership, innovation, inclusivity, and adaptability. We value people who take initiative, support their teams, and contribute to a positive and inclusive workplace. Sustainability and responsible business practices are central to how we work.