Key Room Attendant

Nobu Hotel Portman Square; City Of London; On-site; GBP 33,000 - 39,000; Full time

Job summary

A luxury hotel is seeking a Key Room Attendant to create exceptional guest experiences in a serene environment. Responsibilities include maintaining cleanliness and promptly addressing guest requests. Applicants should have experience in housekeeping and a keen attention to detail. This role offers competitive salary and benefits including discounts and wellness opportunities.

Benefits

£1000 Refer a Friend Scheme

Discounted overnight stays across Nobu properties

Free meals while on duty

Up to 33 holiday days through length of service

Qualifications

• Experience in housekeeping within a luxury hospitality environment is essential.
• Proactive attitude and pride in cleanliness and organization.

Responsibilities

• Clean and prepare allocated rooms to the highest standards.
• Respond quickly and efficiently to guest requests.
• Report maintenance issues promptly.

Skills

Attention to detail

Time management

Customer service

Job description

Job Ref: NOB2543

Branch: Nobu Hotel London Portman Square

Location: London Portman Square, West London

Salary/Benefits: Salary up to £39,000 including service charge and benefits

Contract type: Permanent

Hours: Full Time

Hours per week: 40 hours per week

Posted date: 25/11/2025

Closing date: 27/12/2025

The Role - Key Room Attendant

Crafting immaculate spaces and exceptional guest comfort

As a Key Room Attendant at Nobu Hotel London Portman Square, you’ll play a vital role in creating a serene and luxurious environment for our guests. With precision, care and Nobu’s signature attention to detail, you’ll ensure every room is spotless, every request is met promptly and every guest feels truly at home.

• Clean and prepare allocated rooms to the highest standards in a timely manner
• Check your own rooms thoroughly before sign-off by the Floor Housekeeper
• Perform a variety of cleaning tasks including sweeping, mopping, dusting and polishing
• Record and communicate guest preferences to enhance personalised service
• Respond quickly and efficiently to guest requests
• Report maintenance issues promptly using correct procedures
• Maintain housekeeping supplies and equipment with care
• Support and train new team members, fostering a collaborative environment
• Attend team briefings and contribute ideas for service improvement
• Demonstrate a proactive, positive approach to work and guest care
• Ensure compliance with safety procedures and statutory standards
• Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
• Perform any other duties as required

What We’re Looking For

You bring experience in housekeeping within a luxury hospitality environment. You take pride in cleanliness, organisation and delivering exceptional guest experiences. With a keen eye for detail and a proactive attitude, you’ll help maintain Nobu’s reputation for excellence.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting‑edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London‑based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.