Key Holder / Senior Sales (FT & PT)

Reiss Limited; Bicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury fashion retailer is seeking a Senior Sales / Key holder for their Bicester Outlet store. This role offers the opportunity to lead a team in delivering exceptional customer service and maintaining the brand's high standards. The ideal candidate will motivate team members, enhance customer relationships, and drive sales targets. Benefits include a generous employee discount, commission structure, and career development opportunities.

Benefits

Seasonal business wear allowance

Generous employee discount

Rewarding commission structure

Wellbeing support

Family friendly policies

23 days annual leave

Qualifications

• Ability to motivate and lead a team effectively.
• Excellent communication skills.
• Strong understanding of customer service principles.

Responsibilities

• Support the team to represent the brand well.
• Educate the team about the brand identity.
• Maintain store standards and cleanliness.
• Build and nurture customer relationships.
• Meet personal and store sales targets.

Skills

Team motivation

Customer relationship building

Pressure management

Brand identity understanding

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Bicester Outlet, as our Senior Sales / Key holder on a permanent, Full time or part-time basis.

What You'll Be Doing

• Supports the team to represent the brand with their personal styling, grooming standards, demeanor and overall appearance
• Educates the team on our brand identity and ways of working
• Supports the team through change
• Works well under pressure
• Ensures the team understand and conduct themselves in line with our brand values
• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
• Communicates relevant company news to the team
• Ensures the team build and nurture customer relationships, creating a loyal customer base
• Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
• Understands store targets, budgets and KPI levers
• Motivates and helps the team to deliver personal sales targets and lead by example
• Ensures the store is opened and closed safely and efficiently
• Deploys the team effectively across the store to complete required tasks and meet deadlines
• Adapt their communication style for individuals
• Provides clarity when providing instructions or giving direction
• Recognises achievements, gives praise as well as constructive feedback to improve performance

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding commission structure
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 23 days annual leave, increasing to 25 days after 2 years’ service
• Employee referral scheme
• Career development opportunities

Apply now to start your story at Reiss…

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.