Key Holder

YOURS; Torquay; On-site; GBP 15,000 - 21,000; Full time

Job summary

YOURS in Torquay is looking for a warm, friendly retail teammate with a passion for fashion and a commitment to first class customer service. You’ll open and close the store when required, cash up at day’s end, help stock and deliveries, and maintain a clean, welcoming shop floor.

You should be highly motivated, able to work well in a team, adapt to change, and enjoy interacting with customers face to face.

Qualifications

• Warm, friendly and engaging personality essential.
• Highly motivated with energy and enthusiasm to succeed.
• Proven ability to work well in a team and use initiative.
• Able to adapt to frequent change and high-pressure environment.
• Experience in a customer service role with face-to-face contact desirable.
• Experience in retail with a quality brand desirable but not essential.
• Knowledge and understanding of High Street fashion.

Responsibilities

• Open and close the store in the absence of management as required.
• Cashing up at the end of the day and ensuring correct procedures.
• Provide back up support to Store/Deputy Manager and report issues.
• Optimise sales and individual customer purchases.
• Engage customers by delivering first-class customer service.
• Operate till and handle financial transactions.
• Replenish stock and assist with deliveries and stock handling.
• Undertake cleaning and housekeeping duties.
• Ensure compliance with company procedures.
• Take responsibility for personal development and health and safety.

Skills

Customer service

Team player

Communication

Face-to-face sales

Fashion knowledge

Job description

Are you fanatical about fashion and love giving the very best levels of customer care so that you leave everyone happy, wanting to keep coming back and telling all their friends?

Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about our product range in order to promote our brand?

If so, then we want YOU!

KEY DUTIES:

• Responsible for opening and closing the store in the absence of management as and when required
• Cashing up at the end of the day and ensuring correct procedures are followed as and when required
• Providing back up support to the Store/Deputy Manager and reporting back to them on any issues
• Optimise sales and individual customer purchases.
• Engage the customer by delivering a first class customer service.
• Operate till and handle financial transactions.
• Replenish stock with our fantastic products and specialist brands.
• Assist with deliveries and stock handling on a regular basis - we are busy!
• Undertake cleaning and housekeeping duties.
• Ensure compliance with all company procedures.
• Take responsibility for personal development and actively seek opportunities for improvement.
• Responsible for Health and Safety.

WHAT DO WE NEED FROM OUR TEAM MEMBERS?

• A warm, friendly and engaging personality is essential.
• To be highly motivated and a desire to be the best with an energy and enthusiasm to succeed.
• A proven ability to work well within a team and to use own initiative.
• Ability to adapt to frequent change and a high pressure environment - you will need to work hard and smart.
• Experience in a customer service role with face-to-face customer contact is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Knowledge and understanding of High Street fashion.

This contracted hours stated above are a guaranteed weekly minimum but there is an expectation to work more hours and flexibly is required especially during peak trading periods.

Pay Rates: £13.10 per hour regardless of age