Key Holder

Yours Clothing Limited; Eastleigh; On-site; GBP 15,000 - 21,000; Full time

Job summary

Yours Clothing Limited in the United Kingdom is seeking store team members to deliver exceptional in-store customer service, handle transactions, and support daily store operations. The role emphasizes enthusiastic interaction, product knowledge across fashion ranges, and a flexible approach during peak trading periods.

You will be part of a vibrant team, contributing to sales and stock processing while maintaining store standards, health and safety, and personal development goals.

Qualifications

• Warm, friendly and engaging personality.
• Highly motivated with energy to succeed.
• Able to work well in a team and use own initiative.
• Able to adapt to change and high-pressure environments.
• Experience in a customer service role with face-to-face contact is desirable.
• Retail experience with a quality brand is desirable.
• Knowledge and understanding of High Street fashion.

Responsibilities

• Open and close the store in the absence of management when required.
• Cash up and follow correct end-of-day procedures.
• Provide back-up support to Store/Deputy Manager and report issues.
• Optimise sales and drive individual customer purchases.
• Engage customers by delivering first-class service.
• Operate till and handle financial transactions.
• Replenish stock with products and specialist brands.
• Assist with deliveries and stock handling during busy periods.
• Undertake cleaning and housekeeping duties.
• Ensure compliance with company procedures.
• Take responsibility for personal development and seek improvements.
• Responsible for Health and Safety.

Skills

Customer service

Teamwork

Face-to-face interaction

Adaptability

Fashion knowledge

Tools

Cash register

Job description

Are you fanatical about fashion and love giving the very best levels of customer care so that you leave everyone happy, wanting to keep coming back and telling all their friends?

Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about our product range in order to promote our brand?

If so, then we want YOU!

KEY DUTIES:

• Responsible for opening and closing the store in the absence of management as and when required
• Cashing up at the end of the day and ensuring correct procedures are followed as and when required
• Providing back up support to the Store/Deputy Manager and reporting back to them on any issues
• Optimise sales and individual customer purchases.
• Engage the customer by delivering a first class customer service.
• Operate till and handle financial transactions.
• Replenish stock with our fantastic products and specialist brands.
• Assist with deliveries and stock handling on a regular basis - we are busy!
• Undertake cleaning and housekeeping duties.
• Ensure compliance with all company procedures.
• Take responsibility for personal development and actively seek opportunities for improvement.
• Responsible for Health and Safety.

WHAT DO WE NEED FROM OUR TEAM MEMBERS?

• A warm, friendly and engaging personality is essential.
• To be highly motivated and a desire to be the best with an energy and enthusiasm to succeed.
• A proven ability to work well within a team and to use own initiative.
• Ability to adapt to frequent change and a high pressure environment - you will need to work hard and smart.
• Experience in a customer service role with face-to-face customer contact is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Knowledge and understanding of High Street fashion.

This contracted hours stated above is a guaranteed weekly minimum but there is an expectation to work more hours and flexibly is required especially during peak trading periods.

Pay Rates

£13.10 per hour regardless of age