Supervisor

YOURS; Greater London; On-site; GBP 17,000 - 19,000; Full time

Job summary

YOURS is seeking a customer-focused Store Associate in Greater London to deliver first-class service in a fast-paced retail environment.

You will engage customers, handle transactions, manage stock and support store operations with a flexible, can-do attitude. Prior retail experience and a passion for fashion are highly valued.

Qualifications

• A warm, friendly and engaging personality is essential.
• Highly motivated with energy and enthusiasm to succeed.
• Proven ability to work well within a team and to use own initiative.
• Ability to adapt to frequent change and a high pressure environment.
• Experience in a customer service role with face-to-face contact is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Knowledge and understanding of High Street fashion.

Responsibilities

• Provide back-up management support and run the Store on adhoc days.
• Optimise sales and individual customer purchases.
• Engage customers by delivering first-class service.
• Operate till and handle financial transactions.
• Replenish stock with products and specialist brands.
• Assist with deliveries and stock handling; maintain housekeeping.
• Ensure compliance with company procedures.
• Take responsibility for personal development and seek improvements.
• Responsible for Health and Safety.
• Open/close the store in the absence of management.
• Cashing up at end of day with correct procedures.
• Train and coach store colleagues as required.

Skills

Customer service

Teamwork

Communication

Initiative

Adaptability

Face-to-face interaction

Job description

Are you fanatical about fashion and love giving the very best levels of customer care so that you leave everyone happy, wanting to keep coming back and telling all their friends?

Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about our product range in order to promote our brand?

If so, then we want YOU!

KEY DUTIES:

• Provide back-up management support and be responsible for the running of the Store on adhoc days.
• Optimise sales and individual customer purchases.
• Engage the customer by delivering a first class customer service.
• Operate till and handle financial transactions.
• Replenish stock with our fantastic products and specialist brands.
• Assist with deliveries and stock handling on a regular basis - we are busy!
• Undertake cleaning and housekeeping duties.
• Ensure compliance with all company procedures.
• Take responsibility for personal development and actively seek opportunities for improvement.
• Responsible for Health and Safety.
• Responsible for opening and closing the store in the absence of management.
• Cashing up at the end of the day and ensuring correct procedures are followed.
• Training and coaching store colleagues as and when required.

WHAT DO WE NEED FROM OUR TEAM MEMBERS?

• A warm, friendly and engaging personality is essential.
• To be highly motivated and a desire to be the best with an energy and enthusiasm to succeed.
• A proven ability to work well within a team and to use own initiative.
• Ability to adapt to frequent change and a high pressure environment - you will need to work hard and smart.
• Experience in a customer service role with face-to-face customer contact is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Knowledge and understanding of High Street fashion.

The contracted hours stated above are a guaranteed weekly minimum but there is an expectation to work more hours and flexibly is required especially during peak trading periods.

Pay Rate: £13.30 per hour