Key Accounts Support Specialist

Countrywide Garden Maintenance Services Limited; Brackley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Countrywide Garden Maintenance Services Limited is seeking a dedicated individual to serve as the central point of contact for customer and Regional Manager queries. This role involves handling calls, managing job records, and resolving complaints. The ideal candidate will possess excellent customer service skills and be IT literate.

Responsibilities include correspondence with customers, contract renewals, and managing quotations. A positive attitude and ability to work as part of a team are essential. This position offers an inclusive work environment promoting equal opportunities.

Qualifications

• Proven track record of customer service.
• IT literate with experience in Microsoft Office.
• Strong communication skills with a professional telephone manner.

Responsibilities

• Handle inbound and outbound calls.
• Manage job records and correspondence.
• Liaise with customers and franchisees.

Skills

Customer service

IT literate (Microsoft Office)

Strong communication skills

Administration skills

Tools

CRM system experience

Job description

Countrywide Garden Maintenance Services Limited is seeking a dedicated individual to serve as the central point of contact for customer and Regional Manager queries. This role involves handling calls, managing job records, and resolving complaints. The ideal candidate will possess excellent customer service skills and be IT literate.

Responsibilities include correspondence with customers, contract renewals, and managing quotations. A positive attitude and ability to work as part of a team are essential. This position offers an inclusive work environment promoting equal opportunities.