Account Management Support

CUBE Consulting; Wrexham; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Free onsite parking

Training and development opportunities

Career progression into Account Man ag

Job summary

CUBE Consulting is recruiting a Key Account Support Coordinator to join the Wrexham operation. You will support the management of major customer accounts, coordinating activity across departments to ensure high service levels and accurate processing of orders.

You'll build relationships with customers, handle enquiries, and provide administration support with a view to progressing into Account Management. A structured, proactive approach and strong IT skills are essential.

Qualifications

• Previous experience in account support, customer service, sales administration or similar.
• Experience processing sales orders and purchase orders.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Proficient with Microsoft Office and related software.

Responsibilities

• Providing day-to-day support to large national customer accounts.
• Acting as a point of contact for customer enquiries and requests.
• Processing sales orders and purchase orders accurately and efficiently.
• Liaising with internal departments to ensure customer requirements are met.
• Monitoring account activity and resolving issues quickly and professionally.
• Building strong relationships with customers through regular communication.
• Coordinating customer requests from initial enquiry through to completion.
• Maintaining accurate records and updating internal systems.
• Supporting Account Managers with administration and account-related activities.

Skills

Telephone etiquette

Communication

Organisational skills

Experience in account support

Sales orders processing

Attention to detail

Microsoft Office

Proactive problem solving

Tools

Microsoft Office

Job description

Our client is a very well-established and growing distribution business looking to recruit a Key Account Support Coordinator to join the Wrexham operation.

This is a key position supporting the management of major customer accounts, some of which operate across hundreds of locations nationwide. You'll act as a point of contact for customers, ensuring requests are handled efficiently and that service levels remain exceptional.

This role would suit an organised, confident individual who enjoys building relationships, solving problems, and coordinating activity across multiple departments with the ambition to become a fully fledged Account Manager.

Key Responsibilities

• Providing the Key Account Manager with day-to-day support to large national customer accounts
• Acting as a point of contact for customer enquiries and requests
• Processing sales orders and purchase orders accurately and efficiently
• Liaising with internal departments including purchasing, operations, logistics and finance to ensure customer requirements are met
• Monitoring account activity and resolving issues quickly and professionally
• Building strong relationships with customers through regular communication
• Coordinating customer requests from initial enquiry through to completion
• Maintaining accurate records and updating internal systems
• Supporting Account Managers with administration and account-related activities

About You

• Confident and professional telephone manner
• Excellent communication and relationship-building skills
• Strong organisational skills with the ability to manage multiple priorities
• Previous experience in account support, customer service, sales administration or a similar role
• Experience processing sales orders and purchase orders
• Good attention to detail and strong administrative skills
• Proficient with Microsoft Office packages
• A proactive approach with a willingness to take ownership and find solutions

In return

• Salary of £31,000 - £33,000
• Monday to Friday working hours (8:30am - 5:00pm)
• Free onsite parking
• Supportive and collaborative working environmentExcellent training and development opportunities
• Clear career progression into Account Management and other commercial roles
• Opportunity to work with major national clients and develop valuable commercial experience