Key Accounts Administrator

Countrywide Garden Maintenance Services Limited; Brackley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Countrywide Garden Maintenance Services Limited is seeking a dedicated individual to serve as the central point of contact for customer and Regional Manager queries. This role involves handling calls, managing job records, and resolving complaints. The ideal candidate will possess excellent customer service skills and be IT literate.

Responsibilities include correspondence with customers, contract renewals, and managing quotations. A positive attitude and ability to work as part of a team are essential. This position offers an inclusive work environment promoting equal opportunities.

Qualifications

• Proven track record of customer service.
• IT literate with experience in Microsoft Office.
• Strong communication skills with a professional telephone manner.

Responsibilities

• Handle inbound and outbound calls.
• Manage job records and correspondence.
• Liaise with customers and franchisees.

Skills

Customer service

IT literate (Microsoft Office)

Strong communication skills

Administration skills

Tools

CRM system experience

Job description

Purpose of the Role

The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day‑to‑day tasks.

Key Responsibilities

• Creation, organisation, and maintenance of job records
• Inbound and outbound call handling
• Correspondence to customers and franchisees
• Resolution of complaints
• Contract renewals
• Quotation requests
• Purchase order management
• Invoice scheduling
• Processing and uploading orders
• Telephone and email liaison with customers regarding quotations, works orders, service delivery, customer queries
• Liaising with the accounts, tender teams, and business development managers
• Credit control for key accounts
• Portal management
• Any other reasonable duty that falls within your capabilities

Reporting Structure & Key Relationships

Reports to: Key Accounts Manager

• Key Accounts team
• Regional Managers
• Finance team
• Tenders team
• Business Development Managers

Experience / Skills / Knowledge

• Credit control experience beneficial but not essential
• Proven track record of customer service
• IT literate (Microsoft Office)
• Previous experience working on a CRM system desirable
• Customer‑focused approach with a professional and friendly telephone manner
• Good attention to detail
• Ability to work on own initiative and as part of a dedicated team
• Strong communication skills
• Administration skills

Behaviours

• Positive attitude and open to change
• Flexible attitude to work
• Motivated and organised
• Proactive

Inclusivity Statement

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.