Account Management Support

CUBE Consulting; Pentre Maelor; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Free onsite parking

Training and development opportunities

Career progression into Account Mgmt

Exposure to major national clients

Job summary

CUBE Consulting is seeking a Key Account Support Coordinator to join the Wrexham operation. You will support the Key Account Manager with major national accounts, act as a primary contact for customer enquiries, and efficiently process sales and purchase orders while coordinating with purchasing, operations, logistics and finance.

The role suits an organised, proactive individual who enjoys building relationships and driving service levels, with a clear path to Account Manager.

Qualifications

• Experience in account support or customer service roles.
• Strong communication and relationship-building abilities.
• Proactive, organised, and able to juggle multiple priorities.

Responsibilities

• Provide day-to-day support to large national accounts for the Key Account Manager.
• Act as a contact for customer enquiries and requests.
• Process sales orders and purchase orders accurately and efficiently; liaise with purchasing, operations, logistics and finance to meet customer requirements.
• Monitor account activity and resolve issues quickly and professionally.
• Build strong relationships with customers through regular communication.
• Coordinate customer requests from initial enquiry through to completion.
• Maintain accurate records and update internal systems.
• Support Account Managers with administration and account-related activities.

Skills

Account support

Customer service

Relationship building

Sales administration

Communication

Organisational skills

MS Office

Tools

Microsoft Office

Job description

Our client is a very well-established and growing distribution business looking to recruit a Key Account Support Coordinator to join the Wrexham operation.

This is a key position supporting the management of major customer accounts, some of which operate across hundreds of locations nationwide. You'll act as a point of contact for customers, ensuring requests are handled efficiently and that service levels remain exceptional.

This role would suit an organised, confident individual who enjoys building relationships, solving problems, and coordinating activity across multiple departments with the ambition to become a fully fledged Account Manager.

Key Responsibilities

• Providing the Key Account Manager with day-to-day support to large national customer accounts
• Acting as a point of contact for customer enquiries and requests
• Processing sales orders and purchase orders accurately and efficientlyLiaising with internal departments including purchasing, operations, logistics and finance to ensure customer requirements are met
• Monitoring account activity and resolving issues quickly and professionally
• Building strong relationships with customers through regular communication
• Coordinating customer requests from initial enquiry through to completion
• Maintaining accurate records and updating internal systems
• Supporting Account Managers with administration and account-related activities

About You

• Confident and professional telephone manner
• Excellent communication and relationship-building skills
• Strong organisational skills with the ability to manage multiple priorities
• Previous experience in account support, customer service, sales administration or a similar role
• Experience processing sales orders and purchase orders
• Good attention to detail and strong administrative skills
• Proficient with Microsoft Office packages
• A proactive approach with a willingness to take ownership and find solutions

In return

• Salary of £31,000 - £33,000
• Monday to Friday working hours (8:30am – 5:00pm)
• Free onsite parking
• Supportive and collaborative working environment
• Excellent training and development opportunities
• Clear career progression into Account Management and other commercial roles
• Opportunity to work with major national clients and develop valuable commercial experience

If you're looking for a varied role where you can build strong customer relationships, coordinate activity across multiple teams and develop a long-term career within a growing distribution business, we'd love to hear from you