Key Account Manager

Netbox Recruitment; Aylesford; On-site; GBP 28,000 - 34,000; Full time

Job summary

Netbox Recruitment Ltd is seeking a proactive Key Account Manager in Aylesford, Kent. You will own key customer accounts, oversee delivery of maintenance and operational services, and ensure contractual commitments are met.

You will liaise with scheduling, engineering and commercial teams, coordinate quotations, maintain records, and support invoicing while driving service improvements and account value.

Qualifications

• Experience in Key Account Management or Senior Account Management.
• Experience in service delivery, customer relationship management or contract administration.
• Excellent communication and CRM skills; strong organisational abilities.

Responsibilities

• Manage a portfolio of key customer accounts, main contact for enquiries, service requests and escalations.
• Build and maintain strong customer relationships, ensuring satisfaction and service delivery.
• Coordinate reactive works, PPM and additional works within SLA timescales.
• Liaise with scheduling, engineering and operations to monitor workloads and service performance.
• Coordinate quotations for additional and remedial works through to approval.
• Maintain accurate job records, POs, and customer information across internal systems and portals.
• Support invoicing, investigate financial queries and monitor costs.
• Monitor contractual compliance, reporting requirements and outstanding actions.
• Identify opportunities to improve service delivery and account value.

Skills

CRM

Service delivery

Contract admin

Communication

Organisational

MS Office

WMS

Tools

MS Office

Works management systems

Job description

Key Account Manager

Location: Aylesford, Kent

Salary: £31,000 per year plus additional option for 'on-call' overtime paid at £300 per week

Job Type: Full-time, Permanent

The Opportunity

Are you an experienced Key Account Manager with a background in service delivery, customer relationship management or contract administration?

We are working with an established engineering and environmental services business to recruit a proactive and commercially aware Key Account Manager.

This is an excellent opportunity to take ownership of key customer accounts, build strong client relationships and oversee the delivery of maintenance and operational services, ensuring contractual commitments and customer expectations are consistently met.

Key Responsibilities

• Manage a portfolio of key customer accounts, acting as the main point of contact for customer enquiries, service requests and escalations.
• Build and maintain strong customer relationships, ensuring high levels of satisfaction and service delivery.
• Coordinate reactive works, Planned Preventative Maintenance (PPM) and additional works, ensuring activities are progressed within agreed SLA timescales.
• Liaise with scheduling, engineering and operational teams to monitor workloads, resolve issues and maintain service performance.
• Coordinate quotations for additional and remedial works, following these through to customer approval.
• Maintain accurate job records, purchase orders and customer information across internal systems and customer portals.
• Support invoicing processes, investigate financial queries and monitor outstanding costs and purchase orders.
• Monitor contractual compliance, reporting requirements and outstanding operational actions.
• Identify opportunities to improve service delivery, strengthen customer relationships and develop account value.

We are looking for someone with:

• Previous experience in Key Account Management, Senior Account Management, Service Coordination or Contract Administration.
• Excellent communication and customer relationship management skills.
• Strong organisational skills and the ability to manage multiple accounts and competing priorities.
• Experience coordinating service delivery, maintenance or operational activities.
• Good IT skills, including Microsoft Office and works management systems.
• Strong attention to detail and confidence managing administrative and financial information.
• A proactive, solutions-focused approach and good commercial awareness.Experience within engineering, mechanical and electrical services, facilities management, drainage, pumps or the water industry would be advantageous, although transferable experience will be considered.

Why Apply?

This is a varied and hands-on role offering genuine responsibility for key customer relationships and service delivery. You will work closely with operational and commercial teams, playing an important part in maintaining customer satisfaction, improving performance and supporting business growth.

If you are an organised, customer-focused professional looking for your next opportunity in account management, we would love to hear from you