Customer Support Administrator

Cleansing Service Group Limited; Winchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

Long Service Award

Employee recognition schemes

Share options

Retail outlet discounts

In-house training

Healthcare cash plan

33 days holiday

Holiday Buy/Sell

Job summary

Cleansing Service Group Limited (CSG) is seeking a proactive National Accounts Helpdesk Assistant in Whiteley to support the Helpdesk Manager and coordinate customer orders.

You will confirm job prices using our Xeres system, liaise with National Account customers for Purchase Orders and ensure invoicing meets each customer's requirements. A strong team player with excellent communication and MS Office skills will thrive.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to work under pressure in a busy environment.
• Self-motivated and able to deliver to deadlines.
• Confident telephone manner and customer service skills.
• Excellent teamwork and collaboration abilities.
• Good organisational and time management skills.
• Proficient in MS Office (Excel, Word, Outlook).
• Experience in customer service and administration is essential.

Responsibilities

• Work as part of the National Accounts Helpdesk team and support the Helpdesk Manager.
• Confirm prices of jobs completed using the in-house system Xeres.
• Liaise with National Account Customers to request Purchase Orders.
• Adhere to different customers' invoicing requirements.
• Work towards Month End deadlines to ensure invoicing is completed.
• Cover the National Accounts Coordinator during holidays/busy periods.
• Perform other ad hoc duties as required.

Skills

Communication skills

Attention to detail

Work under pressure

Self-motivation

Phone etiquette

Teamwork

Time management

Multitasking

Customer service

Tools

Excel

Word

Outlook

Job description

Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.

We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is "It's all about the people" and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it's people, you'll find CSG is a great place to be.

Location: Whiteley

Role Type: Full Time, Permanent

Hours: 40 hours per week, Monday to Friday 8am - 5pm.

Benefits of a CSG employee:

• Attractive basic salary
• Annual bonus scheme for all employees.
• Long Service Award.
• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
• Share Options - buy into our family future.
• Company perks for retail outlet discounts and more.
• Further development opportunities through in-house, external training and apprenticeship schemes.
• Company health care cash plan - dental / opticians / physio / online GP etc.
• Modern office only 5 minutes from Whiteley
• A daily food & coffee truck
• 33 days holiday inclusive of public bank holidays.
• Holiday Buy and Sell Scheme.

Role Accountabilities:

• Working as part of the National Accounts Helpdesk team and supporting the Helpdesk Manager
• Responsible for ticket confirmation: Confirming prices of jobs completed using the in-house system Xeres
• Liaising with National Account Customers to request Purchase Orders
• Adhering to different customers invoicing requirements
• Working towards the 'Month End' Deadline to get all work invoiced
• Covering the National Accounts Coordinator's role during holiday and busy periods
• Other adhoc duties as required

The Candidate:

• Excellent written and verbal communication skills
• Strong attention to detail
• An ability to work under pressure in a busy environment
• To be driven by results and be a self-starter who delivers to deadlines
• A confident telephone manner and ability to provide first class customer service
• Excellent team working skills
• Strong organisational, time management and multi-tasking skills
• To be computer literate with strong Microsoft Office skills, specifically Excel, Word and Outlook
• This is an exciting opportunity for somebody who is looking to learn and develop their career within Customer Service and Administration. Therefore, experience within customer service and administration is essential for this role.
• You must also have excellent communication skills and have the ability to effectively manage your time and workload in order to deliver the best service to our customers.

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.

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