Key Accounts & Customer Support Specialist

Industrial Cleaning Equipment Ltd.; Peterborough; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private healthcare

21 days annual leave plus bank holidys

Enhanced workplace pension scheme

ICE Cube access

Life assurance 2x annual salary

Bonus payment after 5 years service +£

Holiday buy back scheme

Job summary

Industrial Cleaning Equipment Ltd. is seeking an experienced Customer Support Administrator to provide exceptional service and manage key accounts.

You will be the first point of contact for inquiries by phone and email, ensuring timely responses and upholding high service standards. You will handle account administration, prepare quotes for machinery and parts, coordinate loan machines, and work with internal teams to keep records accurate.

Qualifications

• GCSE English and Maths (or equivalent).
• Excellent telephone manner and communication skills.
• Previous experience in a similar customer support role.
• Strong customer service skills with attention to detail.

Responsibilities

• Be the first point of contact for customer inquiries by phone and email.
• Manage key client accounts and respond promptly to communications.
• Liaise with internal/external stakeholders to provide updates and maintain records.
• Monitor open calls to ensure timely resolutions and update tasks.
• Prepare and send estimates for machinery and parts orders to customers.
• Coordinate the delivery of loan machines to customers when necessary.
• Handle customer complaints and escalate to Head of Service Delivery when required.
• Produce accurate reports for stakeholders and customers as needed.
• Provide part details to the Parts Manager for sourcing from suppliers.
• Organise machine collection and deliveries, ensuring accuracy with internal records.
• Cover workflow for colleagues during their absence.
• Contribute to process improvement initiatives and raise issues to the Head of Service Delivery.

Skills

Telephone manner

Customer service

Attention to detail

Communication skills

Fast-paced environment

Self-motivated

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Industrial Cleaning Equipment Ltd. is seeking an experienced Customer Support Administrator to provide exceptional service and manage key accounts.

You will be the first point of contact for inquiries by phone and email, ensuring timely responses and upholding high service standards. You will handle account administration, prepare quotes for machinery and parts, coordinate loan machines, and work with internal teams to keep records accurate.