National Accounts Helpdesk: Admin & Customer Service

Cleansing Service Group Limited; Winchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

Long Service Award

Employee recognition schemes

Share options

Retail outlet discounts

In-house training

Healthcare cash plan

33 days holiday

Holiday Buy/Sell

Job summary

Cleansing Service Group Limited (CSG) is seeking a proactive National Accounts Helpdesk Assistant in Whiteley to support the Helpdesk Manager and coordinate customer orders.

You will confirm job prices using our Xeres system, liaise with National Account customers for Purchase Orders and ensure invoicing meets each customer's requirements. A strong team player with excellent communication and MS Office skills will thrive.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to work under pressure in a busy environment.
• Self-motivated and able to deliver to deadlines.
• Confident telephone manner and customer service skills.
• Excellent teamwork and collaboration abilities.
• Good organisational and time management skills.
• Proficient in MS Office (Excel, Word, Outlook).
• Experience in customer service and administration is essential.

Responsibilities

• Work as part of the National Accounts Helpdesk team and support the Helpdesk Manager.
• Confirm prices of jobs completed using the in-house system Xeres.
• Liaise with National Account Customers to request Purchase Orders.
• Adhere to different customers' invoicing requirements.
• Work towards Month End deadlines to ensure invoicing is completed.
• Cover the National Accounts Coordinator during holidays/busy periods.
• Perform other ad hoc duties as required.

Skills

Communication skills

Attention to detail

Work under pressure

Self-motivation

Phone etiquette

Teamwork

Time management

Multitasking

Customer service

Tools

Excel

Word

Outlook

Job description

Cleansing Service Group Limited (CSG) is seeking a proactive National Accounts Helpdesk Assistant in Whiteley to support the Helpdesk Manager and coordinate customer orders.

You will confirm job prices using our Xeres system, liaise with National Account customers for Purchase Orders and ensure invoicing meets each customer's requirements. A strong team player with excellent communication and MS Office skills will thrive.