Key Account Service Manager: Growth & Service Excellence

Kion Group; Wales; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading material handling solutions provider in the UK seeks a Key Account Service Manager to enhance customer relationships and manage large accounts. You'll be responsible for ensuring contractual service levels and profitability, acting as a primary escalation point for service issues, and conducting account reviews. The ideal candidate will possess strong analytical skills, IT proficiency including SAP, and a proactive approach to team collaboration. This role offers the opportunity to drive business growth while maintaining service excellence.

Qualifications

• Well-developed analytical and problem-solving skills with the ability to produce high quality reports.
• Rationale to prioritize work and meet tight deadlines whilst paying close attention to detail.
• Energetic, motivated and pro-active team player.

Responsibilities

• Build relationships and manage large customer accounts within contract terms.
• Act as the primary escalation point for service-related issues.
• Conduct account reviews and present KPI data to demonstrate performance.

Skills

Analytical skills

Problem-solving skills

IT Skills

Team player

SAP (ERP and CRM)

Tools

Microsoft Office

SAP Business Warehouse

Job description

A leading material handling solutions provider in the UK seeks a Key Account Service Manager to enhance customer relationships and manage large accounts. You'll be responsible for ensuring contractual service levels and profitability, acting as a primary escalation point for service issues, and conducting account reviews. The ideal candidate will possess strong analytical skills, IT proficiency including SAP, and a proactive approach to team collaboration. This role offers the opportunity to drive business growth while maintaining service excellence.