Key Account Manager

DHL; Manchester; Remote; GBP 35,000 - 50,000; Full time

Job summary

DHL eCommerce UK is looking for a Key Account Manager to maintain and grow a portfolio of customers across the UK. The ideal candidate should have over 2 years of experience, strong presentation skills, and a full UK driving licence. This role offers a chance for career development and the opportunity to work in a recognized top employer environment.

Benefits

Discount vouchers for restaurants and cinemas

Healthcare benefits

Pension scheme

Enhanced family leave

Childcare discounts

Employee assistance programme

Qualifications

• More than 2 years’ experience in a similar role.
• Ability to work under pressure and achieve set deadlines.
• Full UK Driving Licence.

Responsibilities

• Accountable for performance of customer portfolio to achieve quarterly targets.
• Maintain and grow customer relationships through regular review meetings.
• Log all customer contact in Salesforce CRM.

Skills

Strong presentation skills

Analytical skills

Customer management

Education

Industry recognised qualification

Job description

Position:Key Account Manager
Contract Type:Permanent
Location:Flexible across the UK

Why choose DHL eCommerce UK?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

Responsible for the maintenance and the growth or a portfolio of customers within a set geographical location. Be fully compliant with all internal systems and maintain all customer’s records within our CRM system.

Key Role Responsibilities:

• Accountable for the performance of a portfolio or customers base revenue to achieve quarterly targets.
• Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular review meetings
• Increase share of wallet from existing customer base through the development of all product lines - Domestic, International and Returns
• Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer call, visits, opportunities and at risk accounts
• Work alongside our other sales channels to perform thorough handovers when required
• Responsible for supporting with all yield management projects to deliver improved customer margin eg: GPI and margin improvements
• Provide timely and accurate customer revenue and volume forecasts
• Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
• Maintain strong relationships with all departments with DHL eCommerce UK

The ideal candidate will have:

• Industry recognised qualification is preferred, but not essential
• More than 2 years’ experience in a similar role
• Strong presentation skills
• Ability to work under pressure and achieve set deadlines
• Analytical in the pre-processing of data
• Full UK Driving Licence
• Self-motivated with proven ability to manage customers and opportunities within a large geographical area

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

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