Key Account Manager

JR United Kingdom; Falkirk; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading business services provider in Falkirk is seeking a Branch Business Manager to drive productivity and profitability. Responsible for team management and sales growth, the ideal candidate will have a strong background in the industrial or engineering sector. Key tasks include managing P&L, developing business plans, and ensuring excellent customer service. Leadership and communication skills are essential for success in this role.

Qualifications

• Proven track record in business-to-business services, particularly in management.
• Experience managing P&L responsibilities.
• Ability to drive and deliver profitable growth.

Responsibilities

• Drive productivity and growth within the branch.
• Manage recruitment, training, and performance of the team.
• Develop and implement new business plans.

Skills

Strong communication skills

People management skills

Customer relationship management

Attention to detail

Leadership experience

Job description

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As Branch Business Manager, you will drive productivity, growth and profit improvement within the branch in management of both external and internal sales and be responsible for the consistent delivery of products to meet customer requirements. You will, ideally, be from an Industrial/Engineering background and will have strong communication and people management skills to help drive the continued successful execution of our business strategy.

Key Responsibilities

• A proven track record in the business-to-business services market preferably in general management positions showing an operating knowledge of both sales and operational development. Ownership of a significant P&L is essential.
• Management of teams including recruitment, training and development as well as performance management of branch team.
• Demonstrable leadership experience in a process centric transactional business.
• New business planning, development and implementation to demanding customer requirements.
• Profit and cost centre management accountability.
• Commercial Sales and Key Account development.
• Customer relationship management experience and a strong customer service ethos.
• A conscientious and disciplined attention to detail with the proven ability to drive and deliver profitable growth.
• Demonstrate knowledge and experience of profit engineering contracts and services.
• An effective working style to ensure strong and collaborative relationships exist within other business functions - which will be a key to the success of our matrix organisation.
• Demonstrate good interpersonal and communication skills along with experience of leading commercial and operational teams.
• An individual who will gain credibility and win respect across the organisation.
• Process awareness and system skills.
• Confidence with a drive to challenge and develop the performance to the next level.
• Pipeline management and an understanding of customer churn and how to reverse trends of negative to positive.