Key Account Lead - Logistics & Customer Success

Gregory Distribution Ltd; West of England; Sur place; GBP 33 000 - 35 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fixed hours

Monthly training

Holiday allowance

Pension

Résumé du poste

Gregory Distribution Ltd is seeking a proactive Key Account Supervisor to support key customer accounts through delivery coordination, data accuracy, KPI reporting and outstanding customer service. You will back up our Key Account Handlers and help resolve issues to keep daily operations running smoothly.

Join a growing logistics team that values teamwork, efficiency and continuous improvement. The role offers standard hours and training opportunities within a supportive business environment.

Qualifications

• Proven experience in customer service/account management, preferably in the logistics or transportation industry.

Responsabilités

• Manage and support the Key Accounts team.
• Develop strong partnerships with the key customers contracts.
• Communicate effectively with customers and internal teams via email, telephone, and Microsoft Teams.
• Update customer systems with scheduled collection and delivery time slots.
• Liaise with transport planners, warehouse teams, and subcontractors to ensure efficient operations and that all collections and deliveries run as planned.
• Utilise customer-specific Transport Management Systems (TMS) to import, review, and manage delivery information.
• Record and manage a robust returns and refusals process in line with varying customer contractual agreements
• Monitor GDL and customer tracking systems to maintain real-time operational visibility.
• Attend daily and weekly customer service meetings, including presenting KPI data where required.
• Complete and maintain weekly KPI trackers for each customer account.
• Develop and maintain contingency plans with the Key Accounts and Planning teams to handle unexpected challenges or disruptions.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Ensure all operations comply with relevant health, safety, and environmental legislation and regulations.
• Always adhere to Health & Safety policies and Safe Systems of Work, recognising their critical importance to the business.

Connaissances

Customer service

Account management

Communication

Teamwork

Organisation

Attention to detail

Outils

MS Word

MS Excel

Outlook

Description du poste

Gregory Distribution Ltd is seeking a proactive Key Account Supervisor to support key customer accounts through delivery coordination, data accuracy, KPI reporting and outstanding customer service. You will back up our Key Account Handlers and help resolve issues to keep daily operations running smoothly.

Join a growing logistics team that values teamwork, efficiency and continuous improvement. The role offers standard hours and training opportunities within a supportive business environment.