Logistics Customer Service Manager: Lead Growth & Service

Gregory Distribution Ltd; West of England; On-site; GBP 43,000 - 48,000; Full time

Benefits offered by this job

Extra holiday scheme

Retail discounts

Retail Trust Wellbeing Support

Life assurance

Pension

Sickness scheme

Cycle To Work Scheme

Free Uniform

Job summary

Gregory Distribution Ltd is seeking an experienced Customer Service Manager to lead the delivery of exceptional service and drive business growth. The role requires proven leadership in customer service management within logistics or transport, with a focus on proactive relationships and KPI monitoring.

The position involves coordinating with depots, travelling for key meetings, and overseeing a team to ensure efficient service.

Qualifications

• Proven experience managing a customer service team.
• Strong communication and relationship-building skills.
• Strategic focus with continuous improvement mindset.
• Ability to manage multiple accounts and deadlines.

Responsibilities

• Oversee and nurture relationships with customers, ensuring needs are met.
• Drive customer service satisfaction by improving service levels.
• Travel between depots and customer premises for meetings.
• Collaborate with depot managers and traffic to align service delivery.
• Analyze customer service performance data and report trends.
• Respond to queries via email, phone and in person.
• Implement a robust returns and refusals process for visibility.
• Lead and manage the Customer Service Team and coordinate coverage.
• Proficient with IT systems both internal and external.
• Support business development through retention and growth.
• Ensure operations comply with health, safety and environmental laws.

Skills

Customer service leadership

Communication skills

Strategic planning

Team management

MS Office (Word, Excel, Outlook)

Job description

Gregory Distribution Ltd is seeking an experienced Customer Service Manager to lead the delivery of exceptional service and drive business growth. The role requires proven leadership in customer service management within logistics or transport, with a focus on proactive relationships and KPI monitoring.

The position involves coordinating with depots, travelling for key meetings, and overseeing a team to ensure efficient service.