Key Account Supervisor

Gregory Distribution Ltd; West of England; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Fixed hours

Monthly training

Holiday allowance

Pension

Job summary

Gregory Distribution Ltd is seeking a proactive Key Account Supervisor to support key customer accounts through delivery coordination, data accuracy, KPI reporting and outstanding customer service. You will back up our Key Account Handlers and help resolve issues to keep daily operations running smoothly.

Join a growing logistics team that values teamwork, efficiency and continuous improvement. The role offers standard hours and training opportunities within a supportive business environment.

Qualifications

• Proven experience in customer service/account management, preferably in the logistics or transportation industry.

Responsibilities

• Manage and support the Key Accounts team.
• Develop strong partnerships with the key customers contracts.
• Communicate effectively with customers and internal teams via email, telephone, and Microsoft Teams.
• Update customer systems with scheduled collection and delivery time slots.
• Liaise with transport planners, warehouse teams, and subcontractors to ensure efficient operations and that all collections and deliveries run as planned.
• Utilise customer-specific Transport Management Systems (TMS) to import, review, and manage delivery information.
• Record and manage a robust returns and refusals process in line with varying customer contractual agreements
• Monitor GDL and customer tracking systems to maintain real-time operational visibility.
• Attend daily and weekly customer service meetings, including presenting KPI data where required.
• Complete and maintain weekly KPI trackers for each customer account.
• Develop and maintain contingency plans with the Key Accounts and Planning teams to handle unexpected challenges or disruptions.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Ensure all operations comply with relevant health, safety, and environmental legislation and regulations.
• Always adhere to Health & Safety policies and Safe Systems of Work, recognising their critical importance to the business.

Skills

Customer service

Account management

Communication

Teamwork

Organisation

Attention to detail

Tools

MS Word

MS Excel

Outlook

Job description

About Us

At Gregory Distribution Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

Job Description

At Gregory Distribution, we are seeking a proactive Key Account Supervisor to support key customer accounts through effective delivery coordination, accurate data management, KPI reporting, and excellent customer service. Supporting our Key Account Handlers, you will help resolve issues quickly and ensure smooth day-to-day operations.

Key Responsibilities

• Manage and support the Key Accounts team.
• Develop strong partnerships with the key customers contracts.
• Communicate effectively with customers and internal teams via email, telephone, and Microsoft Teams.
• Update customer systems with scheduled collection and delivery time slots.
• Liaise with transport planners, warehouse teams, and subcontractors to ensure efficient operations and that all collections and deliveries run as planned.
• Utilise customer-specific Transport Management Systems (TMS) to import, review, and manage delivery information.
• Record and manage a robust returns and refusals process in line with varying customer contractual agreements
• Monitor GDL and customer tracking systems to maintain real-time operational visibility.
• Attend daily and weekly customer service meetings, including presenting KPI data where required.
• Complete and maintain weekly KPI trackers for each customer account.
• Develop and maintain contingency plans with the Key Accounts and Planning teams to handle unexpected challenges or disruptions.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Ensure all operations comply with relevant health, safety, and environmental legislation and regulations.
• Always adhere to Health & Safety policies and Safe Systems of Work, recognising their critical importance to the business.

Requirements

• Proven experience in customer service/account management, preferably in the logistics or transportation industry.
• Have excellent communication skills both written and verbal, with the ability to build rapport and trust with customers.
• Able to work as part of a team and on your own initiative.
• Excellent organisation skills and ability to prioritise workload with a proactive approach.
• Attention to detail and the ability to meet deadlines.
• Proficiency in MS packages, including Word, Excel and Outlook.

Why Join Gregory Distribution Ltd?

Competitive Salary: £33,000 per annum - £35,000 per annum, depending on experience.

Hours: 08:00hrs - 17:00hrs, Monday to Friday. Flexibility will be required to support operational requirements.

Training: Monthly Courses for a variety of areas.

Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.

Career Growth: Explore opportunities for professional development within our expanding business.

Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.

Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.

Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.

Team Environment: Be part of a strong culture of teamwork and collaboration.

Eligibility

Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.