Logistics Account & Operations Lead

HireHive; Southampton; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Annual performance bonus

Pension

Annual leave purchase scheme

Tyre purchase scheme

Bike to work scheme

Discounted Gym Membership

Mental Health and Wellbeing Scheme

Job summary

National Vehicle Distribution, based in Southampton, seeks a Customer Operations Account Manager to manage end-to-end service for key accounts from port arrivals to final delivery and aftercare. You will liaise with clients and internal teams to resolve issues and drive service improvements.

The role focuses on detailed coordination, KPI tracking, and maintaining strong customer relationships through proactive account management across the full service lifecycle.

Qualifications

• Experience in customer service coordination, logistics, or service delivery roles.
• Strong communication skills with internal teams and external customers.
• Comfortable with CRM and ERP systems and Excel.
• Detail-oriented with a proactive approach to process improvement.

Responsibilities

• Take ownership of assigned key accounts as the main contact for day-to-day service activities.
• Manage end-to-end order process from port arrivals to final delivery per service levels.
• Coordinate across Sales, Operations, Transport and Finance to ensure seamless service delivery.
• Monitor activity and progress, identify delays and take corrective action.
• Maintain up-to-date information in CRM/ERP to provide full visibility to stakeholders.
• Send weekly service reports to clients and host weekly account meetings.
• Support the CX team with updates, workflow optimisation and reporting.
• Continuously identify opportunities to improve service delivery and efficiency.

Skills

Customer service coordination

Logistics

Communication skills

Problem-solving

Attention to detail

Tools

Salesforce CRM

ERP platforms

Excel

Job description

National Vehicle Distribution, based in Southampton, seeks a Customer Operations Account Manager to manage end-to-end service for key accounts from port arrivals to final delivery and aftercare. You will liaise with clients and internal teams to resolve issues and drive service improvements.

The role focuses on detailed coordination, KPI tracking, and maintaining strong customer relationships through proactive account management across the full service lifecycle.