Key Account Coordinator

Anderson Recruitment Ltd; Tewkesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established manufacturing client in Tewkesbury is seeking a dedicated Key Account Coordinator to enhance customer relationships and ensure service excellence. The successful candidate will handle customer communications and manage orders from quotation to delivery. This full-time permanent role offers a competitive salary of up to £30,000 based on experience, along with 23 days of holiday and free onsite parking. Join a growing team committed to professional development and outstanding service.

Benefits

23 days holiday plus bank holidays

Free onsite parking

Qualifications

• Strong passion for customer service.
• Excellent communication skills.
• Ability to work within a fast-paced environment.

Responsibilities

• Act as the primary point of contact for assigned customer accounts.
• Manage customer communications, quotations, and order status.
• Maintain accurate records and produce account performance reports.

Skills

Customer service

Communication skills

Teamwork

Fast-paced environment adaptability

Job description

Our well‑established manufacturing client based in Tewkesbury are currently recruiting for a Key Account Coordinator to join their team on a full time, permanent basis. This is a fantastic time to join a growing business who offer a stable and professional working environment with career progression opportunity for committed and proactive candidates!

As a Key Account Coordinator you will be responsible for supporting and growing customer relationships through proactive communication, coordination, and a consistent focus on service excellence.

Responsibilities

• Act as the primary point of contact for assigned customer accounts
• Develop a clear understanding of customer commercial and delivery expectations
• Proactively manage customer communications, quotations, order status, and delivery updates
• Identify account growth opportunities through product introductions, upselling, and cross‑selling
• Work closely with internal teams to prepare and manage quotations and proposals
• Manage customer orders from quotation through to delivery and aftersales support
• Support the resolution of customer queries and concerns in line with procedures, ensuring timely feedback and closure
• Maintain accurate records and produce regular account performance, revenue, and service KPI reports

Candidate Attributes

• Strong passion for customer service
• A team player with a real ‘can‑do’ attitude
• Excellent communication skills with ability to form and maintain strong working relationships
• Ability to work within a fast‑paced environment
• Willingness to learn and progress

Hours: Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm

Salary: up to £30,000 depending on experience + 23 days holiday (plus bank holidays) + free onsite parking