Junior Technical Support Engineer / 1st Line Support Technician

TipTopJob; Enfield; On-site; GBP 27,000 - 33,000; Full time

Job summary

A technology solutions provider in Enfield seeks a Junior Technical Support Engineer for a full-time role. The position involves handling technical support tasks, managing support tickets, and working on shift rotas including nights and weekends. Candidates should possess strong communication skills and a basic understanding of networking. The salary ranges from GBP27,000 to GBP33,000 annually, depending on experience.

Qualifications

• Candidates must have good spoken and written English.
• Experience with technical support is preferred but not essential.
• Candidates should be able to work on shift rotas.
• Ability to manage and monitor support tickets.

Responsibilities

• Handling tasks related to technical support.
• Providing excellent customer service and support.
• Troubleshooting simple technical issues quickly.
• Managing and monitoring the ticketing system.

Skills

Good communication skills

Strong desire to learn new technologies

Basic knowledge of Internet and networking

Ability to troubleshoot technical issues

Job description

Overview

Job Title: Junior Technical Support Engineer / 1st Line Support Technician
Location: Enfield, North London
Salary: GBP27,000 - GBP33,000 per annum
Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts and Weekends)

About Us

BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries: power and digital infrastructure. BE DC Connect UK Ltd is based throughout the South East. Providing managed hosting, colocation and network services which offers secure, agile, scalable and robust hosting solutions to clients in varying sectors and countries. From our securely operated facilities around the South East, including London, UK we are able to provide services ranging from Virtual Instances and Dedicated Servers to managed multi-server clusters, secure cages or private suites complemented by 24/7 onsite staff and premium carrier neutral transit.

About The Role

We currently have vacancies for three Junior Technical Support Engineers at a salary ranging GBP27,000 - GBP33,000 p.a. dependant on experience, knowledge and capabilities. The role requires a team player with excellent communication, interpersonal and organisational skills to handle tasks associated with the position. It is imperative that candidates have good spoken and written English. The positions operate on shift rotas five days out of seven and will be primarily night and weekend shifts. You will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre location on occasion.

Essential

About you

• Good communication skills
• Strong desire to learn new technologies
• Basic knowledge of the Internet, its structure and basic networking, including experience with TCP/IP networking protocol and applications
• Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
• Manage and monitor BE’s ticketing system including support requests and access requests

Desirable

• Experience with installation and management of Server Hardware is preferable but not essential
• A minimum of 12–18 months experience in a Technical Support or similar role
• Ability to work well in a busy team, be quick to learn and handle a wide range of issues
• Ability to assess and prioritise faults and respond or escalate accordingly

How to Apply

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience in Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Advertising Services