Junior Technical Support Engineer

Campbell Scientific Ltd.; Shepshed; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A technology company is seeking a Junior Technical Support Engineer to provide technical support for advanced instrumentation. This entry-level position involves troubleshooting, system configuration, and training customers. Ideal candidates will possess strong technical skills and a commitment to customer service. The role includes opportunities for travel within the UK and Europe, fostering growth and collaboration in a supportive environment.

Benefits

Career growth opportunities

Supportive work environment

Hands-on experience with technology

Qualifications

• Strong technical aptitude, particularly with instrumentation and communication protocols.
• Excellent customer focus and interpersonal skills.
• Clear communicator, able to explain complex concepts.
• Positive attitude and creative problem-solving approach.

Responsibilities

• Provide technical support via phone, web, and email.
• Troubleshoot communications methods and protocols.
• Configure company software products.
• Train customers on product and system operation.
• Support system testing, documentation, and quality control.

Skills

Technical aptitude

Customer focus

Communication skills

Problem-solving

Team player

Job description

Position:Junior Technical Support Engineer

Location: Shepshed, United Kingdom

Job Id:1113

# of Openings:1

Technical Support Engineer – Client Services

Location: UK (with travel within Europe)
Type: Full-Time / Entry-Level

About the Role

Are you passionate about technology, problem-solving, and helping others? Campbell Scientific is looking for a Technical Support Engineer to join our Client Services team. This entry-level role offers hands‑on experience with cutting‑edge instrumentation and software, while giving you the chance to develop skills in programming, system configuration, testing, and customer training.

As part of our team, you’ll play a key role in supporting our customers, ensuring their systems run smoothly, and helping them get the most out of our products.

What You’ll Do

Provide technical support via phone, web, and email for Campbell Scientific products and systems.

Troubleshoot communications methods and protocols including Ethernet, serial, satellite, radio, and cellular.

Configure and set up company software products, helping customers and colleagues learn to do the same.

Write, test, and support datalogger programs using CR Basic for various analog and digital sensors.

Train customers on product and system operation.

Support system testing, documentation, and quality control.

Keep up-to-date with the latest company products and services.

Travel within the UK, Europe, and internationally as required.

Take on new skills and responsibilities as the role evolves.

What We’re Looking For

Strong technical aptitude, particularly with instrumentation and communication/networking protocols.

Excellent customer focus and interpersonal skills, able to build professional relationships.

Clear, confident communicator, able to explain complex concepts to non‑technical audiences.

Positive, can‑do attitude and a creative approach to problem‑solving.

Team player, collaborative and supportive of shared goals.

Full, clean UK driving license and willingness to travel.

Right to work in the UK/EU.

Additional experience with networking, instrumentation, or programming beyond essentials.

Core Values We live by our ARCTIC values: Accountability, Respect, Client-Centricity, Teamwork, Innovation, and Continuous Improvement. We celebrate creativity, learning from challenges, and working together to achieve outstanding results.

Why Join Campbell Scientific?

Work with innovative technology in a supportive and collaborative environment.

Develop your technical, programming, and customer service skills.

Opportunity for career growth within Client Services and beyond.

Be part of a company that values learning, creativity, and making a real impact for clients.