Junior ServiceNow Administrator

Howden Group Holdings; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global insurance group is looking for an IT Apprentice to join their IT Enterprise Platforms team. This role supports the development and maintenance of the ServiceNow platform, with responsibilities including incident management and system monitoring. The position offers a three-year degree program at Northeastern University. Ideal candidates are curious, detail-oriented, and possess strong analytical and communication skills. A career at this company focuses on employee well-being and community impact, all within a supportive culture.

Benefits

Competitive salary

Generous pension

Healthcare provision

Wellbeing offers

Qualifications

• Some experience with the ServiceNow platform in a technical capability.
• A curious mindset focused on automation and best practices.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team setting.
• Strong attention to detail with multitasking capabilities.

Responsibilities

• Support the delivery of the strategic roadmap for the ServiceNow platform.
• Provide first and second line support for platform incidents.
• Liaise with partners for effective support.
• Support platform upgrades, including testing and deployment.
• Monitor system performance and health.
• Identify improvement areas and recommend solutions.
• Assist in developing ServiceNow documentation.
• Collaborate with IT Department members to enhance the IT infrastructure.
• Coordinate with projects teams for systems integration.
• Provide status reports to stakeholders.
• Attend training and certification courses to enhance skills.

Skills

ServiceNow platform experience

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Independence and teamwork

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Job Summary

Howden Group is experiencing incredible growth, and we are currently seeking a highly motivated individual to join our IT Enterprise Platforms team as an IT Apprentice. Based at our Head Office, within the City of London, this permanent position offers a fantastic opportunity to work as a Junior System Administrator and support the development and maintenance for our ServiceNow platform. Additionally, you will gain exposure to the non-technical side of the platform, working as a liaison with outsourced companies and work under the guidance of experienced professionals, developing valuable experience in IT Service Management and Business Process Automation.

The role will include support for the associated three-year degree course offered by Northeastern University, London which means that the working week would be Monday – Thursday and attending University each Friday during term time, and Monday – Friday outside of term time.

Key Responsibilities

• Working with the ServiceNow Platform Manager and ServiceNow platform team to understand and support delivery of the strategic roadmap for the ServiceNow platform.
• Provide day-to-day support for the platform, initially starting with first and second line Incidents, Problems and Change, progressing to configuration updates for the platform.
• Work with the Platform Team to liaise with our partners to ensure efficient and effective support.
• Supporting platform upgrades, including testing, deployment, and post-implementation support.
• Monitoring system performance and health.
• Identifying areas for improvement and recommending solutions
• Assisting in developing and maintaining ServiceNow documentation, such as system and process documentation, knowledge base articles, and training material.
• Working collaboratively with other members of the IT Department to support and enhance the overall IT infrastructure.
• Working closely with the Projects teams to ensure that ServiceNow is fully integrated with other systems and applications where needed.
• Providing status reports to the team leaders and other stakeholders as needed.
• Attending relevant training and certification courses to maintain and improve ITSM and ServiceNow skills.

Qualifications

• Some experience with the ServiceNow platform in a technical capability.
• A curious mindset, always striving for automation and delivering best practice
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to work both independently and in a team environment.
• Strong attention to detail and ability to multi-task effectively.

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pension and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

• An international group with independence and people at its heart
• A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David Howden’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden Group we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

What do we offer in return?

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Permanent