Junior Service Manager: Surgical Ops & Clinic Scheduling

Southend University Hospital NHS Trust; Basildon; On-site; GBP 113,000 - 130,000; Full time

Job summary

Southend University Hospital NHS Trust seeks a proactive Junior Service Manager to support the Surgical Directorate in managing outpatient clinic and theatre capacity, balancing waiting lists with operational targets.

You will work with the Assistant Service Manager to drive improvements, using data and insights to implement changes that enhance patient experience and staff effectiveness. This role involves coordinating booking and scheduling to maximise elective capacity.

Qualifications

• Waiting list validation and performance data ownership.
• Lead on service improvement initiatives using data and insight.
• Collaborate across Directorate and Trust to drive innovation.

Responsibilities

• Ensure elective capacity is fully utilized and booking processes followed.
• Escalate day-to-day operational issues to senior management as needed.
• Lead on service improvement projects to enhance performance and patient experience.

Job description

Southend University Hospital NHS Trust seeks a proactive Junior Service Manager to support the Surgical Directorate in managing outpatient clinic and theatre capacity, balancing waiting lists with operational targets.

You will work with the Assistant Service Manager to drive improvements, using data and insights to implement changes that enhance patient experience and staff effectiveness. This role involves coordinating booking and scheduling to maximise elective capacity.