Strategic Outpatient Scheduling & Booking Lead

NHS Jobs; Coventry; On-site; GBP 42,000 - 54,000; Full time

Job summary

NHS Jobs is seeking a Scheduling and Booking Administration Manager to oversee outpatient booking administration across designated specialties. You will lead the booking teams, monitor waiting lists, and ensure appointments align with policy and clinical prioritisation.

The role requires proactive management of clinic capacity, timely rebooking of cancelled appointments, and collaboration with clinical teams to optimise patient pathways.

Qualifications

• Experience managing outpatient booking teams.
• Strong understanding of RTT and national access standards.
• Proven ability to implement policies and procedures.

Responsibilities

• Lead day-to-day management of booking teams and admin functions.
• Monitor waiting lists and backlogs to ensure timely access.
• Oversee appointment outcomes and pathway progression.
• Collaborate with clinical teams to maximise clinic capacity.
• Produce reports on utilisation, waiting lists and access targets.

Skills

Leadership

Staff management

Healthcare admin

Job description

NHS Jobs is seeking a Scheduling and Booking Administration Manager to oversee outpatient booking administration across designated specialties. You will lead the booking teams, monitor waiting lists, and ensure appointments align with policy and clinical prioritisation.

The role requires proactive management of clinic capacity, timely rebooking of cancelled appointments, and collaboration with clinical teams to optimise patient pathways.