Junior Service Manager | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Basildon; Presencial; GBP 113.000 - 130.000; Jornada completa

Descripción de la vacante

Southend University Hospital NHS Trust seeks a proactive Junior Service Manager to support the Surgical Directorate in managing outpatient clinic and theatre capacity, balancing waiting lists with operational targets.

You will work with the Assistant Service Manager to drive improvements, using data and insights to implement changes that enhance patient experience and staff effectiveness. This role involves coordinating booking and scheduling to maximise elective capacity.

Formación

• Waiting list validation and performance data ownership.
• Lead on service improvement initiatives using data and insight.
• Collaborate across Directorate and Trust to drive innovation.

Responsabilidades

• Ensure elective capacity is fully utilized and booking processes followed.
• Escalate day-to-day operational issues to senior management as needed.
• Lead on service improvement projects to enhance performance and patient experience.

Descripción del empleo

Junior Service Manager | Mid and South Essex NHS Foundation Trust

Company:

Company: Southend University Hospital NHS Trust

This is an exciting opportunity to play a key role in the day-to-day operational management of the Surgical Directorate, supporting the delivery of high-quality patient services and ensuring the efficient use of outpatient clinic and theatre capacity. You will take ownership of waiting list validation and performance data, helping to drive service efficiency and support the achievement of key operational targets.

Working closely with the Assistant Service Manager, you will lead on a range of projects and service improvement initiatives, using data and insight to identify opportunities for change and deliver positive outcomes for patients and staff. You will collaborate with colleagues across the Directorate and wider Trust, building strong relationships to support innovation and continuous improvement.

This role is ideal for a motivated and proactive individual who enjoys working in a fast-paced environment, leading improvements, and making a tangible impact on service delivery and patient experience.

The postholder is responsible for ensuring the directorate’s elective capacity is fully utilised and that effective booking processes are maintained and consistently followed. They will support the reduction of hospital-initiated appointment and treatment cancellations through proactive planning and service coordination.

The postholder will act as a point of escalation for day-to-day operational issues, resolving problems where possible and escalating more complex matters to senior management as required. They will ensure the office environment is organised, professional, and welcoming to staff, patients, and visitors.

In addition, they will lead on specific service improvement projects and support the development and implementation of initiatives that enhance service delivery, operational performance, and patient experience.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For full details about this varied and rewarding role, please see attached job description.

This advert closes on Friday 13 Nov 2026

£112,782 - £129,783 Salary dependent on experience