Booking Services Leader – Scheduling & Patient Access

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 28,000 - 36,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a skilled manager to lead outpatient booking administration, processes, and staff. The role focuses on delivering an efficient, patient-centric booking service and guiding the team to meet performance standards.

You will oversee day-to-day booking operations, drive capacity planning, and ensure compliance with national standards and Trust policies, while supporting pathway progression and service improvement initiatives.

Qualifications

• Experience leading booking teams and administrative functions within a healthcare setting.
• Ability to ensure bookings align with access policies and clinical prioritisation requirements.
• Strong decision-making within a defined sphere of responsibility.

Responsibilities

• Lead the day-to-day management of booking teams and associated administrative functions.
• Ensure appointments are booked in accordance with Trust access policies and clinical prioritisation requirements.
• Monitor booking backlogs, work queues and waiting lists to ensure timely patient access.
• Support effective utilisation of clinic capacity through proactive management of available appointments.
• Ensure cancelled appointments are rebooked within agreed timescales.
• Oversee the management of appointment outcomes and pathway progression.

Skills

Leadership

Operational management

Patient access

Clinical prioritisation

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a skilled manager to lead outpatient booking administration, processes, and staff. The role focuses on delivering an efficient, patient-centric booking service and guiding the team to meet performance standards.

You will oversee day-to-day booking operations, drive capacity planning, and ensure compliance with national standards and Trust policies, while supporting pathway progression and service improvement initiatives.