Elective Surgery Scheduler & Patient Liaison

Uhmb; Lancaster; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

University Hospitals of Morecambe Bay is seeking a dedicated administrator to support the Waiting List Office. You will manage scheduling for Pre-Operative Assessments and Elective Surgery, handling patient communications and coordinating with clinical teams to maintain high standards of patient care.

The role requires empathy, diplomacy and the ability to handle sensitive information in a fast-paced environment while working as part of a professional team across multiple hospital sites.

Qualifications

• IT Skills
• GCSE Maths and English
• NVQ3 / 2 A levels / BTEC / City & Guilds

Responsibilities

• Manage scheduling of patients for pre-operative assessments and elective surgery.
• Maintain daily contact with patients via telephone and liaise with departments and external agencies.
• Provide information link between patients and Clinical Business Units and support the team to ensure high quality patient care.

Job description

University Hospitals of Morecambe Bay is seeking a dedicated administrator to support the Waiting List Office. You will manage scheduling for Pre-Operative Assessments and Elective Surgery, handling patient communications and coordinating with clinical teams to maintain high standards of patient care.

The role requires empathy, diplomacy and the ability to handle sensitive information in a fast-paced environment while working as part of a professional team across multiple hospital sites.