Outpatient Booking Operations Lead

UHCW NHS Trust; Coventry; On-site; GBP 45,000 - 65,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Scheduling and Booking Administration Manager to lead outpatient booking administration systems, processes and staff, ensuring an effective, efficient and patient-focused service.

You will oversee day-to-day management of booking teams, ensure appointments align with trust policies and clinical prioritisation, monitor backlogs and optimise clinic capacity, with responsibility for performance against RTT pathways and national

Responsibilities

• Lead the day-to-day management of booking teams and associated administrative functions.
• Ensure appointments are booked in accordance with Trust access policies and clinical prioritisation requirements.
• Monitor booking backlogs, work queues and waiting lists to ensure timely patient access.
• Support effective utilisation of clinic capacity through proactive management of available appointments.
• Ensure cancelled appointments are rebooked within agreed timescales.
• Oversee the management of appointment outcomes and pathway progression.

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Scheduling and Booking Administration Manager to lead outpatient booking administration systems, processes and staff, ensuring an effective, efficient and patient-focused service.

You will oversee day-to-day management of booking teams, ensure appointments align with trust policies and clinical prioritisation, monitor backlogs and optimise clinic capacity, with responsibility for performance against RTT pathways and national