Junior Sales Support Administrator

Royal British Legion Industries Ltd; Aylesford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Aylesford is seeking a Junior Sales Support Administrator to enhance its customer service operations. In this role, you will be the first point of contact for customers, managing enquiries and processing orders to ensure timely delivery. You will work alongside a collaborative team, ensuring a smooth sales journey from enquiry to completion. Ideal candidates will excel in communication and organization, with a customer-focused mindset.

Qualifications

• Confidence in answering calls and emails.
• Ability to handle customer queries effectively.
• Good organizational skills to manage multiple tasks.

Responsibilities

• Answer calls and emails as the first point of contact.
• Handle customer queries and process orders.
• Coordinate with on-site factory and suppliers.

Skills

Customer service

Communication

Organization

Job description

Join Our Sales Office Team!

Are you ready to be at the heart of a fast-paced, customer-focused environment? As a Junior Sales SupportAdministrator , you’ll play a key role in delivering exceptional service and keeping our sales operations running like clockwork.

What You’ll Do

• Be the first point of contact : Answer calls and emails with confidence, turning enquiries into positive experiences.
• Own the process : From handling customer queries to processing orders and providing proof of delivery, you’ll make sure every detail is spot‑on.
• Keep things moving : Work closely with our on‑site factory and trusted suppliers to track production and ensure customers are informed every step of the way.
• Support the full sales journey : From initial enquiry and quotation through to order completion, you’ll help make it happen.

Why You’ll Love It

• Team Spirit : Join a friendly, collaborative team of 9, all working together under the guidance of our Head of Client Services.
• Impact : Your role is vital in ensuring customers receive the best service and their orders arrive on time.
• Variety : No two days are the same—you’ll juggle calls, emails, orders, and coordination with multiple teams.