Junior IT Support Technician – Windows & Networking

Industrious Recruitment Limited; Milton Keynes; On-site; GBP 28,000 - 30,000; Full time

Job summary

Industrious Recruitment Limited seeks a proactive Junior IT Support Specialist to join our Milton Keynes client’s Informatics team. You will be the first point of contact for IT queries, assisting colleagues with hardware and software issues and helping maintain secure, efficient IT systems.

You will gain exposure to Windows 10/11, Microsoft 365, peripherals and basic networking while working with experienced IT staff and external providers.

Qualifications

• Some IT support experience, ideally around one year.
• Basic understanding of PC hardware and troubleshooting.
• Experience with Windows 10/11 and Microsoft environments.
• Familiarity with Outlook, Word, Excel and Teams.
• Willingness to learn and support IT users.

Responsibilities

• Provide first-line IT support to colleagues for hardware and software queries.
• Set up, configure and maintain PCs, laptops, printers and other IT equipment.
• Troubleshoot Windows, Office applications, logins and peripherals.
• Log and manage support requests via the IT Service Desk.
• Assist with onboarding and offboarding including password resets.
• Carry out routine system checks and daily reports.
• Support basic network and connectivity troubleshooting.
• Maintain IT asset records and support device deployment/return.
• Follow ISO 27001 security policies and procedures.
• Collaborate with IT team and external providers on complex issues.
• Document solutions and contribute to IT guidance.

Skills

IT Support

Service Desk

Desktop Support

Education

CompTIA A+ certification

Tools

Windows 10/11

Microsoft 365

Microsoft Office

Networking basics

Job description

Industrious Recruitment Limited seeks a proactive Junior IT Support Specialist to join our Milton Keynes client’s Informatics team. You will be the first point of contact for IT queries, assisting colleagues with hardware and software issues and helping maintain secure, efficient IT systems.

You will gain exposure to Windows 10/11, Microsoft 365, peripherals and basic networking while working with experienced IT staff and external providers.