Information Technology Support Engineer

Candour Solutions; Skelmersdale; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Monthly prizes

Job summary

A growing technology company in Skelmersdale is seeking a Junior IT Support Engineer. The role involves providing first-line support for various IT issues, assisting with software and hardware installations, and ensuring excellent customer care standards. Ideal for recent IT apprenticeship graduates or those with 1st Line Support experience. Join a stable environment with opportunities for career growth.

Qualifications

• Recent IT apprenticeship graduate or relevant 1st Line Support experience required.
• Excellent communication skills necessary for client interactions.
• Familiarity with supporting software and hardware systems.

Responsibilities

• Provide first-line support for IT issues.
• Help install and configure software and hardware solutions.
• Diagnose and fix problems quickly and effectively.

Skills

Excellent verbal and written communication skills

Familiarity with Office 365

Familiarity with Windows Server

Basic networking knowledge

Enthusiasm to build a long-term career in IT

Education

Recent IT apprenticeship graduate or 1st Line Support experience

Job description

Overview

IT Support & Infrastructure Recruitment Specialist | Candour Solutions

Work Pattern: On-site

A well-established technology company is seeking a Junior IT Support Engineer to join their growing team. Known for outstanding service and technical expertise, this business offers a stable environment with real opportunities for career growth.

This role is perfect for someone who has recently finished an IT apprenticeship or is working in a 1st Line Support capacity and is eager to develop their skills further. You will be the first point of contact for clients needing support, helping resolve technical issues across both software and hardware, while maintaining excellent customer care standards.

Responsibilities

• Provide first-line support for a variety of IT issues
• Help install and configure software and hardware solutions
• Diagnose and fix problems quickly and effectively
• Record and manage support requests using an internal ticketing system
• Pass on more complex cases to senior team members when necessary
• Keep detailed logs of support activities
• Create and maintain helpful documentation and guides

Qualifications & Skills

• Recent IT apprenticeship graduate or someone with 1st Line Support experience
• Excellent verbal and written communication skills
• Familiarity with Office 365, Windows Server, and basic networking
• Full UK driving licence and own vehicle (essential for the role)
• Passion for IT and enthusiasm to build a long-term career
• Monthly prizes

If you’re ready to grow your IT career in a supportive, forward-thinking environment, I’d love to hear from you.