Junior IT Support

Lomar Shipping Limited; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Lomar Shipping Limited is seeking a motivated Junior IT Support professional to join our IT Department. You will provide first and second-line IT support to office and vessel personnel, ensuring timely resolution of issues and a high standard of service.

This role offers the chance to develop hands-on skills across Windows desktops, networks, VPNs, and cyber security practices in a global maritime environment. Excellent communication and teamwork are essential.

Qualifications

• A degree in Computer Science, Information Technology or a relevant IT qualification is desirable.
• Previous experience in an IT support or Helpdesk role would be preferred.
• Good knowledge of Windows 10 and Windows 11.
• Basic Active Directory user administration.
• Experience supporting desktop and laptop hardware.
• Knowledge of printers and peripheral devices.
• Basic knowledge of TCP/IP networking, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
• Strong communication and user support skills.
• Good organisational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first and second-line IT support to office and vessel users.
• Response to and resolve IT incidents and service requests in a timely manner.
• Install, configure, and maintain virtual machines, desktop and laptop computers, printers, mobile devices and peripherals.
• Monitor device performance and ensure their availability and reliability.
• Install, configure and troubleshoot Windows operating systems and business applications.
• Assist with user account administration, and access requests.
• Support remote users using remote support tools.
• Maintain IT asset records and documentation.
• Escalate infrastructure and complex technical issues.
• Assist with hardware deployments and equipment replacement.
• Ensure IT policies and Cyber Security procedures are followed.
• Liaise with vendors and suppliers when required.
• Participate in IT projects as required.

Skills

Windows OS support

Active Directory basics

Hardware troubleshooting

TCP/IP networking

Customer service

Communication skills

Education

Bachelor's degree in Computer Science or IT

Job description

We are looking for a motivated and enthusiastic Junior IT Support professional to join our IT Department. The successful candidate will provide first and second-line IT support to office and vessel personnel, ensuring that technical issues are resolved promptly while delivering a high standard of service.

The role offers an excellent opportunity to develop technical expertise across a broad range of IT systems and technologies. The position also provides the opportunity to enhance communication, problem-solving, and interpersonal skills within a dynamic, multicultural environment and a global industry.

Key responsibilities:

• Provide first and second-line IT support to office and vessel users.
• Response to and resolve IT incidents and service requests in a timely manner.
• Install, configure, and maintain virtual machines, desktop and laptop computers, printers, mobile devices and peripherals.
• Monitor device performance and ensure their availability and reliability.
• Install, configure and troubleshoot Windows operating systems and business applications.
• Assist with user account administration, and access requests.
• Support remote users using remote support tools.
• Maintain IT asset records and documentation.
• Escalate infrastructure and complex technical issues.
• Assist with hardware deployments and equipment replacement.
• Ensure IT policies and Cyber Security procedures are followed.
• Liaise with vendors and suppliers when required.
• Participate in IT projects as required.

Skills & Experience

• A degree in Computer Science, Information Technology or a relevant IT qualification or Apprenticeship is desirable.
• Previous experience in an IT support or Helpdesk role would be preferred.
• Good knowledge of Windows 10 and Windows 11.
• Basic Active Directory user administration.
• Experience supporting desktop and laptop hardware.
• Knowledge of printers and peripheral devices.
• Basic knowledge of TCP/IP networking, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
• Strong communication and user support skills.
• Good organisational skills.
• Ability to work independently and as part of a team.

A competitive package and long-term career prospects will be offered to the right candidate.