It Technician

Emplyfy; Blackwood; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking a Senior IT Technician to support a diverse client base within a modern MSP environment in the United Kingdom. The role focuses on delivering high-quality helpdesk support, troubleshooting, and proactive system monitoring.

You will manage Windows and Apple devices, participate in deployments, and collaborate with stakeholders to resolve incidents efficiently while maintaining comprehensive documentation and strict security practices.

Qualifications

• Minimum 5+ years of industry experience.
• Practical experience with Cyber Essentials controls and GDPR.
• Experience supporting Windows and Apple devices.
• Strong networking background and Windows Server security/policy administration.
• Excellent communication and client-facing skills.

Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Customer support

Networking fundamentals

Windows/Apple device support

Intune administration

Remote monitoring tools

Cyber Essentials & GDPR awareness

Windows Server security

Tools

Intune

Remote monitoring tools

Windows Server security tooling

Job description

An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.

Key Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Package on offer:

• Earn between £30k and £40k per year, subject to experience.
• Enjoy an excellent holiday allowance of 40 paid days annually.
• Five or more years of relevant industry experience.
• Practical experience with Cyber Essentials controls and GDPR standards.
• Intune device management and remote monitoring tools.
• Strong networking background.
• Windows Server security and policy administration.
• Excellent communication and client-facing skills.
• Experience supporting both Windows and Apple devices.