Information Technology Support Specialist

Xpertise Recruitment; Nottingham; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading recruitment agency in Nottingham is seeking a proactive IT Support Specialist to provide 1st and 2nd line support to over 130 users. The successful candidate will work in a dynamic environment, managing IT queries, maintaining hardware, and using Microsoft 365 applications. Key responsibilities include logging support calls and managing IT infrastructure, ensuring effective operations. A passion for helping others and a detail-oriented nature are essential. The role offers opportunities for learning and growth in an enthusiastic atmosphere.

Qualifications

• Experienced in providing technical support for 130+ users.
• Proven ability with Microsoft 365 applications and systems.
• Familiar with ITSM ticketing systems and Cyber Security principles.

Responsibilities

• Provide broad technical support in a fast-paced environment.
• Log support calls accurately in the ITSM system.
• Manage hardware and software requirements for IT infrastructure.
• On-board/off-board employees as needed.

Skills

1st and 2nd line IT support

Microsoft 365 applications

Basic networking principles (DNS & DHCP)

ITSM systems/solutions

ITIL foundations awareness

Cyber Security

Problem-solving

Detail-oriented and organized

Job description

Nottingham (5 days per week in the office)

32-34k

About the role:

You’ll be immersed in a fast-paced and enthusiastic environment where every day is different, with plenty of opportunities for learning and growth.

As a proactive, driven individual, you’ll be the first point of escalation for IT queries, supporting colleagues across the business while managing tickets through to completion. Working within a Windows Server and Microsoft 365 environment, you’ll maintain our IT hardware, software, and services, playing a key role in keeping the business running smoothly.

• To provide a broad range of technical support to 130+ users.
• Log and maintain an accurate record of support calls using the ITSM ticketing system.
• To provide practical help and assistance via phone, email, remote access or desk-side, escalating where needed.
• To ensure Anti-Virus software is maintained and up to date on all systems.
• Carry out patch management on all company devices using third-party software
• Proactively support the business with daily/weekly/monthly/quarterly IT Maintenance tasks
• On-board/off-board employees as required by the business.
• To plan for our hardware/software requirements to ensure continued availability.
• Manage hardware loan stock, ensuring laptops are always available if needed.
• Maintain stock levels of adapters, chargers, cables, etc.
• To work closely with the Head of IT/third-party providers to maintain the IT infrastructure.
• Build, maintain and develop relationships with all stakeholders within the business and our third-party providers.
• Support on non-IT facilities matters from time to time.
• Daily walk around of meeting rooms ensuring they are tidy of cables and IT accessories.

Required Experience:

• You are experienced in 1st and 2nd line IT support
• Experienced with Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, Word, PowerPoint & Windows 11
• Have an understanding of basic networking principles, including DNS & DHCP
• Experienced in ITSM systems/solutions
• You have an awareness of ITIL foundations
• You have experience in Cyber Security
• You thrive when helping others & have a passion for using your IT expertise to support colleagues with varying levels of technical knowledge
• You take pride in finding efficient solutions, ensuring smooth operations by maintaining IT hardware, software, and infrastructure and handling tasks
• Curiosity and pro-activity are a part of who you are
• You are naturally detail-oriented and organised, and you can manage priorities to ensure key tasks are completed.