IT Support Engineer

2i Recruit Ltd; Weybridge; On-site; GBP 28,000 - 38,000; Full time

Job summary

2i Recruit Ltd seeks an IT Support Engineer in Weybridge to join a proactive team delivering first-line support to internal users.

You will diagnose hardware/software/network issues, configure devices, manage Microsoft 365/Active Directory, and contribute to IT projects.

Ideal candidates have IT support experience, relevant certifications, strong customer service, and the ability to prioritise multiple requests.

Qualifications

• Experience in IT in a helpdesk or IT support role.
• Strong Windows and Microsoft 365 knowledge.
• Experience with AD, Exchange, and IT security basics.

Responsibilities

• Provide 1st and 2nd line IT support to internal users.
• Diagnose and resolve hardware, software, and network issues.
• Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Manage user accounts, passwords, and permissions within Microsoft 365 and Active Directory.
• Install, configure, and update software applications.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Escalate complex technical issues where required.
• Maintain accurate records of incidents, support requests, and resolutions.
• Assist with system upgrades, deployments, and IT projects.
• Ensure compliance with company IT policies and security procedures.

Skills

Troubleshooting

Customer focus

Communication skills

Prioritisation

Education

CompTIA

Microsoft Certifications

Tools

Microsoft 365

Active Directory

Exchange

Networking

Job description

Our client is seeking a proactive and customer-focused IT Support Engineer to join their growing team. This is an excellent opportunity for someone with strong technical troubleshooting skills who enjoys providing first-class support to users and helping maintain reliable IT systems. The successful candidate will play a key role in supporting day-to-day operations while contributing to ongoing IT projects and improvements.

Key Duties

• Provide 1st and 2nd line IT support to internal users.
• Diagnose and resolve hardware, software, and network issues.
• Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Manage user accounts, passwords, and permissions within Microsoft 365 and Active Directory.
• Install, configure, and update software applications.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Escalate complex technical issues where required.
• Maintain accurate records of incidents, support requests, and resolutions.
• Assist with system upgrades, deployments, and IT projects.
• Ensure compliance with company IT policies and security procedures.

Requirements

• Previous experience in an IT Support, IT Technician, or Helpdesk role.
• Good knowledge of Microsoft Windows operating systems and Microsoft 365.
• Experience supporting hardware, software, printers, and networking equipment.
• Understanding of Active Directory, Exchange, and user administration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritise workloads and manage multiple support requests.
• Familiarity with networking concepts such as TCP/IP, DNS, and DHCP is desirable.
• Full UK driving licence preferred.
• Relevant IT qualifications (CompTIA, Microsoft, or equivalent) are advantageous.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.