Junior IT Support Engineer

Spectrum IT Recruitment; Winchester; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Pension available

Occasional travel between sites

Job summary

Spectrum IT Recruitment is seeking an IT Support Engineer to join a small Winchester IT team. You will provide 1st and 2nd line support, ensuring Windows devices and Microsoft 365 services stay up and running.

The role covers hardware, software, networking and user account issues, requiring a practical, organised approach and ability to work onsite with a family-owned UK home and business moving company.

Qualifications

• 24 months of relevant IT experience with Windows 10/11, Windows Server 2022 and Microsoft 365 cloud environments.
• Alternatively, recognised IT certifications in lieu of direct experience.

Responsibilities

• Provide 1st and 2nd line IT support to users across the business (onsite).
• Troubleshoot hardware, software, Windows and connectivity issues.
• Support Microsoft 365, Active Directory and Exchange environments.
• Set up user accounts, permissions, email and group policies.
• Maintain IT asset records and related documentation.

Skills

IT support experience

Windows 10/11

Windows Server 2022

Microsoft 365

Education

IT certifications

Job description

IT Support Engineer

Winchester | £28,000-£35,000 | Fully Onsite

If you enjoy solving IT problems, helping people get back up and running and working across a varied technical environment, this could be a good next step.

You’ll join a small IT team supporting a large, family-owned UK home and business moving company. The role is primarily focused on 1st and 2nd line support, dealing with everyday user issues while taking responsibility for keeping systems, devices and services running smoothly.

The Role

You’ll handle a mix of support tickets, walk-up requests and hands‑on troubleshooting across the business. Some issues will be straightforward, while others will need you to investigate further and use your own judgement to find a solution.

• Providing 1st and 2nd line support to users across the business.
• Troubleshooting hardware, software, Windows and connectivity issues.
• Supporting Microsoft 365, Active Directory, Entra ID and Exchange.
• Setting up user accounts, permissions, email and group policies.
• Supporting laptops, workstations, printers, mobile devices and telephony.
• Investigating network and system issues, escalating where needed.
• Assisting with updates, patching, backups and IT equipment deployments.
• Maintaining IT asset records and technical documentation.
• Helping with wider IT systems and infrastructure when required.

You’ll need to manage competing priorities, communicate clearly with colleagues and take a practical approach to resolving problems. As part of a small team, being organised and comfortable working independently will be important.

What We’re Looking For

• At least 24 months’ relevant IT experience working with Windows 10/11, Windows Server 2022 and Microsoft 365 cloud environments; or
• Relevant recognised IT certifications.

The Package

• Monday to Friday, 8:00am-5:00pm
• 20 days’ holiday plus bank holidays
• Pension available where applicable
• Occasional travel between sites may be required