Junior IT Support Technician - Flexible Hours & Growth Path

Survey Solutions; Nottingham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24 days holiday

Flexible hours

Christmas bonus

Life assurance

Wellbeing schemes

Long service awards

Job summary

Survey Solutions in Nottingham is seeking a Junior IT Support Technician to join our friendly IT team. You'll be the first point of contact for IT issues across the business, supporting colleagues in offices and remotely with hardware, software and account problems.

With 1–2 years' IT support experience, you'll troubleshoot Windows 10/11 and Microsoft 365, set up PCs, manage user accounts, assist with onboarding/offboarding, and help maintain security and asset records.

Qualifications

• 1–2 years IT support experience or equivalent.
• Knowledge of Windows 10/11 and Microsoft 365 applications.
• Experience configuring PCs, laptops and peripherals.
• Experience using a helpdesk or ticketing system.
• Basic networking understanding (IP, DNS, DHCP, Wi‑Fi).
• Ability to explain technical issues to non‑technical colleagues.
• Well organized with attention to detail.

Responsibilities

• Provide first-line IT support in person and remotely and log tickets.
• Troubleshoot Windows 10/11, Microsoft 365 and business app issues, escalating as needed.
• Build, configure and deploy laptops, desktops and peripherals.
• Handle password resets, MFA enrolment and AD/Entra ID user administration.
• Support joiner/mover/leaver processes including account setup and IT inductions.
• Maintain IT asset/registers and software licences.
• Diagnose basic network/Wi‑Fi connectivity issues.
• Write simple user guides and knowledge-base articles.
• Follow IT security policies and report phishing or incidents.
• Visit regional offices and assist with IT projects.

Skills

IT support experience

Windows 10/11

Microsoft 365

Helpdesk/ticketing

Networking basics

Communication skills

Organisational skills

Tools

Active Directory

Entra ID

Intune

Exchange Online

Job description

Survey Solutions in Nottingham is seeking a Junior IT Support Technician to join our friendly IT team. You'll be the first point of contact for IT issues across the business, supporting colleagues in offices and remotely with hardware, software and account problems.

With 1–2 years' IT support experience, you'll troubleshoot Windows 10/11 and Microsoft 365, set up PCs, manage user accounts, assist with onboarding/offboarding, and help maintain security and asset records.