Junior / Graduate IT Support

Rise Technical Recruitment; East Midlands; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Full training

Progression/opportunities

Pension

Healthcare

Equipment provided

Holiday entitlement

Job summary

Rise Technical Recruitment Ltd in Nottingham is seeking a Junior/Graduate IT Support to join a dynamic team. You will gain practical experience across hardware, software and network support while contributing to IT administration and equipment maintenance.

The ideal candidate should know Windows and Microsoft 365, and have a basic understanding of IT infrastructure, networks and security. Strong troubleshooting and communication skills are valued, with a keen enthusiasm to learn and grow within

Qualifications

• Knowledge of Windows and Microsoft 365.
• Basic understanding of IT infrastructure, networks and security.
• Troubleshooting and problem-solving skills.
• Excellent communication skills.

Responsibilities

• Provide first-line IT support resolving basic hardware, software and network issues.
• Set up, configure and deploy computers, printers, mobile devices and user accounts.
• Assist with software updates, equipment maintenance, password resets and access requests.
• Maintain accurate IT asset inventories and document technical issues and resolutions within the ticketing system.
• Create and update support documentation, guides and FAQs, providing guidance on standard office applications.

Skills

Windows

Microsoft 365

IT infrastructure

Networks

Troubleshooting

Communication

Tools

Windows

Microsoft 365

Job description

Junior / Graduate IT Support
Nottingham
24,000 - 26,000 + Full Training and Support + Progression + Development Opportunities+ Pension + Healthcare + Equipment Provided + Holidays
Are you looking to start your career in IT and develop your technical skills in a varied, hands-on support role?
Excellent opportunity for an Junior IT Support Technician to join an established business, gaining practical experience across technical support, IT administration and equipment maintenance.
In this role you will provide first-line IT support, resolving basic hardware, software and network issues and escalating more complex problems to the wider IT team. You will help configure computers and devices, administer user accounts, maintain equipment records and create support documentation.
The ideal candidate will have knowledge of Windows and Microsoft 365, alongside a basic understanding of IT infrastructure, networks and security. You will ideally have troubleshooting skills, communicate confidently and demonstrate enthusiasm for learning.
This is a great opportunity to build your technical knowledge through training while gaining practical experience supporting IT systems.

The Role:

• Provide first-line IT support resolving basic hardware, software and network issues.
• Set up, configure and deploy computers, printers, mobile devices and user accounts.
• Assist with software updates, equipment maintenance, password resets and access requests.
• Maintain accurate IT asset inventories and document technical issues and resolutions within the ticketing system.
• Create and update support documentation, guides and FAQs, providing guidance on standard office applications.

The Person:

• Looking to develop a career in IT, with enthusiasm and a strong willingness to learn.
• Knowledge of Windows, Microsoft 365 and standard office applications.
• Basic understanding of IT infrastructure, networks and security protocols.
• Troubleshooting and problem-solving skills, with a logical and analytical approach.
• Excellent communication skills

We are an equal opportunities company and welcome applications from all suitable candidates.